Job Description
Effective patient administration and reception services is an essential part of providing good, timely, and safe service to our patients. The primary responsibilities of this post, is to provide comprehensive, effective and flexible clinical administrative support within the practice to help support clinicians. We are looking for a candidate who is also willing and able to work with the practice team to develop new ways of working within primary care.
The purpose of the role is to:
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Management team, dependent on current and evolving practice workload and staffing levels:
Opening up/locking up of practice premises
Competent use and understanding of the practice appointments system
Handling personal and telephone requests for appointments, visits and telephone consultations
Processing and distributing incoming (and outgoing) mail including e-mail
Filing and retrieving paperwork
Computer data entry/data allocation and collation
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Clearing and re-stocking of consulting rooms as required
Providing clerical assistance to practice staff as required
Job Type: Full-time
Salary: £12.00 per hour
Benefits:
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- London, N19 3NU: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Application deadline: 14/04/2023
Reference ID: apct2298
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