Job Description
DRS Administrator
Location: Birmingham/Hybrid
Job type: Permanent
Job Purpose
As a Dispute Resolution Services (DRS) Administrator, you will be assisting to the Quality Assurance & Panel Manager with the management and maintenance of the RICS panels in accordance with service practice to ensure that all interview/assessment panellists have the relevant knowledge, skills and attitude before they are invited to join or remain on the RICS President’s Panel.
Key Responsibilities
Working closely with the Quality Assurance & Panel Manager you will assist with developing and implementing a schedule for reassessment of RICS panellists. You will be required to use your initiative and provide the Panel Management team with excellent and accurate administrative support.
You will be responsible for administering training, assessment and reassessment days of RICS panellists in accordance with the departmental service standards and use your initiative and build good relationships with assessors and panellists whilst developing your knowledge of the assessment process to organise effective assessment interviews.
You will be responsible for processing applications to join or remain on the RICS President’s Panel and administer payments for these applications whilst providing first line support to DRS assessors and DRS panellists by dealing with a range of professional enquires by phone and email. You will be also required to notify the candidates of the outcome of their interview in writing in line with the departmental service standards.
You will also provide administrative support with Boards managed by DRS.
The key responsibilities are:
- Administer and coordinate around 250 assessment interviews a year
- Identify and organise suitable and qualified panels from the pool of DRS assessors to assess existing and new panellists matching the skills and expertise of the candidate and the assessors
- Arrange assessments, trainings online or face to face (including meeting venues) in a timely and cost-effective manner
- Complete the administrative functions for the assessment process covering all aspects in agreed timescales
- Communicate and deal with queries from assessors and senior professionals
- Administer payments for the assessment interviews, ensure that payments of the assessors’ fees and expenses are processed, liaise with the Finance team and keep accurate records of all payments
- Ensure that all assessors and panellists are fully aware of the assessment procedures, requirements and assessment criteria by providing the necessary information, documents and support
- Inform candidates of the outcome of their interview in writing exercising diplomacy and ensuring that the letters are written in a professional manner without any typographical or other errors
- Ensuring that records for panellists are maintained and continuously updated in the internal IT system
- Providing administrative support with Boards managed by DRS by arranging dates, venues, providing support in preparing agendas, various papers and taking accurate minutes.
- Provide administrative support to DRS Quality Assurance & Panel Officer with handling complaints about RICS panellists by acknowledging complaints and scanning all documents into the internal IT system
- Contribute to planning and future development of DRS
- Network and liaise with professionals and panellists within the dispute resolution sector
- Be an ambassador of DRS and represent DRS at some key events
- Be an ambassador for RICS living the Brand values of RICS demonstrate a flexible approach to service delivery within the DRS team and show willingness to adapt new ways of working
- Deputise in the absence of other staff to contribute to the achievement of RICS DRS service standards
This position will suit to someone who is diplomatic, has strong organisation and writing skills, a high level of initiative, is thorough and has a good eye for detail. Is responsible and disciplined to work remotely but also in the office. You should be able to deal with queries from senior stake holders with confidence and build good relationships with assessors and panellists.
Experience / Skills Required
Essential
- A minimum of two years’ recent experience in a customer service/administrative focussed role
- Experience of working in a collaborative team environment
- Experience of liaising and working with customers and senior professionals whilst delivering excellent levels of customer service
- Experience with producing professional written correspondence
- Highly organised, with the ability to work under pressure, multitask, and meet strict deadlines
- Strong communication and interpersonal skills
- Ability to manage time effectively and prioritise workload
- First class administration and organisational skills
- Ability to work proactively and on own initiative with the discipline to work remotely
- Good communication skills and ability to deal in an appropriate way with a wide range of stakeholders and issues, both orally and in writing
- Ability to make sound judgement and decisions based on information and facts
- Good computer skills, detailed working knowledge of Word, Outlook, Excel and databases
- Flexibility to work with the team to deliver operational practice to meet business needs, which may occasionally require travel and outside of working hours
- Enthusiastic, positive and proactive attitude with a good eye for detail and a methodical work ethic
Desirable
- Experience of arranging large volume of interviews or meetings
- Ability to adopt to required standards and quality
- Flexibility to occasionally work outside of normal office hours
- An understanding Alternative Dispute Resolution procedures and knowledge of the different capacities of dispute resolvers
Who Are We?
As a globally recognised professional body, everything we do is designed to effect positive change in the built and natural environments.
Through our respected global standards, leading professional progression and our trusted data and insight, we promote and enforce the highest professional standards in the development and management of land, real estate, construction and infrastructure. Our work with others provides a foundation for confident markets, pioneers better places to live and work and is a force for positive social impact.
With over 134,000 highly qualified trainees and professionals, and offices in every significant financial market, we are ideally placed to influence policy and embed our standards within local marketplaces in order to protect consumers and businesses. In doing so, we can innovate and progress the development of spaces and places so they are fit for future generations, in addition to the challenges faced in the present.
Benefits
- Hybrid working – Typically 60% in the office
- Private medical insurance
- Income protection
- Life assurance
- Aviva Group Personal Pension
- Eye test vouchers
RICS is an equal opportunity employer committed to diversity and inclusion. We encourage qualified candidates from a wide array of backgrounds to apply because we know that it’s the differences in our people that make the difference to our performance.
Please make sure you have the correct right to work in the country the role resides in.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Life insurance
- Private medical insurance
- Wellness programme
- Work from home
Schedule:
Work Location: Hybrid remote in Birmingham