Job Description
Beyond Retro UK - Systems Administrator
Our Company:
Welcome to Beyond Retro! We are home to a passionate all-star team of vintage and fashion experts committed to recycling while delivering a one-of-a-kind experience to our fashion-forward customers across Sweden, UK and globally with beyondretro.com. We offer a unique career path defined by creativity and paved with exciting, original fashion sourced from around the world.
Our Culture:
At Beyond Retro, we believe that encouraging you to be your authentic self makes us better. We embrace equal opportunities for all employees. We know that our people are our best asset and we will continue to build and foster an environment that allows our people to feel included, valued and heard. We are committed to constructing and supporting an inclusive and diverse workforce that truly reflects the global communities we operate within and encourages people from all backgrounds to apply.
The Position:
We are looking for a full-time System Administrator to help us in our mission, and to join our excellent organization. The lucky candidate will be working alongside wonderful work colleagues in a fast-paced, fun, and eco-forward retail environment.
In this key role, you will be assisting the IT Manager with day to day and long-term operations. Your primary focus is the evolution of technologies and ensure the proper management of infrastructure, servers, networking, application support to optimize our IT systems. You will also be a key player in strategic projects by identifying, recommending, implementing, and managing technology solutions, to enable the organization to achieve its business objectives.
Responsibilities:
- Assist with supporting application products and services.
- Perform hardware and software installations, configurations, upgrades, and updates, as needed.
- Set up workstations with computers and necessary peripheral devices (routers, printers, Mobile devices etc.)
- Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
- Develop and maintain local networks in ways that optimize performance.
- Ensure security and privacy of networks and computer systems.
- Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
- Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedure.
- Organize and schedule upgrades and maintenance without deterring others from completing their work.
- Develop comprehensive documentation that meets organizational standards.
- Provide technical support to end-users in English across multiple time zones, in multiple countries, including the UK, Sweden, Finland, India, USA, and Canada
- Provide orientation and guidance to users on how to operate new software and computer equipment.
- Support diverse teams on-site occasionally after hours and on weekends, upon request.
Travel:
Travel is part of the nature of this position. The candidate must be willing to travel within the UK and possibly outside the UK. The candidate must have a UK passport or an EU passport.
- Paid weekly travel between multiple retail locations across London and rest of UK
- Paid possible travel to retail locations in Sweden and Finland
Physical Work:
This position requires the following physical actions:
- Lifting and moving IT equipment, including computers, monitors, printers, etc...
- Bending and reaching under desks.
- Pushing desks and cabinets.
- Occasional ladder work to trace wires and to install and hang equipment.
Software and Systems *Experience Required*:
Microsoft Windows 10, Microsoft Servers 2008 - 2022, Active Directory, DNS, Office 365 Excel, Word, Microsoft Azure, Google workspace apps, Console, Firewall, VPN, RDP, VOIP Telephony, Hardware, Mobile Devices (Android & IOS), POS Systems,Audio\Video Systems,DVR\CCTV
Preferred Qualifications/Competencies
- Proven experience as System Administrator and IT Technician or relevant experience (5 years preferred)
- Degree in Computer Science, engineering or relevant field
- Excellent diagnostic and problem solving skills
- In depth understanding of diverse computer systems and networks
- Good knowledge of internet security and data privacy principles
- Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
- Experience providing support in a retail environment, an asset
- Excellent communication ability
- Comfortable in front of people, relaxed disposition
- Outstanding organizational and time-management skills
- Team player
- A good human who cares about their peers :)
What we can offer you:
- Career development opportunities
- Discounted retail benefits
- An excellent EAP program
- Wellness benefits
- A chance to help the planet
- 50% discount in stores
Job Types: Full-time, Permanent
Salary: £35,000.00-£40,000.00 per year
Schedule:
- Monday to Friday
- Weekend availability
Application question(s):
- Do you have a valid EU or UK passport?
- Do you have a valid IT certification?
Experience:
- system administration: 5 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: One location