Job Description
EnviroVent Ltd is the UK’s leading manufacturer of innovative and sustainable ventilation products. For over 30 years, EnviroVent has helped over a million homes solve damp, condensation and mould issues across the UK. From design and manufacture to installation, service and maintenance we are committed to understanding and delivering our customer’s needs.
The “enviro” in our name is not just about improving the environment of our customers, but also improving our environmental impact on the world. We have a goal of reaching Net-Zero by 2030 and have recently been awarded Harrogate Sustainable Business Award for 2022.
For more information please visit: https://www.envirovent.com
JOB TITLE: Sales Administrator
JOB PURPOSE SUMMARY:
Provide support to sales representatives from quote to invoice; ensuring impeccable, all-around customer service and accuracy of database records.
POSITION IN ORGANISATION
Reports To: Supply & Fit/Supply Only Supervisor
Job Family: Business Support
CUSTOMER RELATIONS KEY RESPONSIBILITIES
· Provide a friendly memorable customer service experience to all customers.
· Actively resolve any issue by contacting the customer to rectify any errors on orders and prioritise orders to ensure their urgency.
· Assist with any inquiries, questions, and complaints in an efficient and timely manner.
· Process survey requests, invoices and quotes and reports within SLA’s.
· Ensure an accurate, timely and efficient order process from the point of entry through to dispatchment.
· Provide administrative support to the Sales function and administer the returns processes.
· Liaise with various departments to ensure the customer is provided with the best level of service.
- Maintain confidentiality, sensitivity and respect, ensuring all data is handled in line with data protection and used for a specific, business related purpose only.
· General office administrative duties such as making enquires, gathering info, data entry, scanning, filing, answering telephone queries etc.
· Complete sales invoicing and month end processes, including generating reports, raising invoices/credits and quality checks as and when required.
· Ensure bundles and specifications are correctly created and maintained; in particular pricing and contact details.
· Notifying management when stock is running low.
· Assist with aspects of the Franchisee administration process, acting as the first point of contact for Franchisee queries.
GENERAL DUTIES
- Provide outstanding products and an effortless customer experience. ‘Think Customer First’
- Deliver tasks with a focus on quality and quantity.
- Manage, organise and update relevant data/records as required.
- Interpret instructions and issues arising and respond appropriately according to policies and procedures.
- Identify opportunities for improvement and makes constructive suggestions for change or development.
Job Types: Full-time, Permanent
Salary: £22,000.00 per year
Benefits:
- Casual dress
- Company car
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Free flu jabs
- Free parking
- On-site parking
- Wellness programme
Schedule:
- Flexitime
- Monday to Friday
Work Location: In person
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