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Customer Services Agent (Check In)

Job Description

We are recruiting for Customer Service Agents (Check In)

The role

To provide all necessary help and support to passengers as required by our customer airlines which will include check in, baggage processing, reservations and ticketing, boarding of flights, greeting arriving passengers, handling of VIPs, provide special passenger assistance, aircraft cleaning and other duties as assigned.

You

• Flexible to work on various shifts to accommodate flights schedules (days, evening, nights, weekends, and holidays) including early shifts (starting from 3.30 am onwards)
• Ability to travel to the airport at times where public transport is not available
• Excellent communication skills (written and verbal)
• Must be able and willing to learn airline specific computer systems
• Ability to follow processes and procedures and apply flexible approach when required
• Willingness to work in inclement weather if required
• Passionate about customer service
• Commitment to continuous improvement
• Self-motivated and able to work independently

Due to the nature of the work you may be required to lift and move heavy objects.

What’s on offer

Competitive Pay

Starting rate of pay is £10.42 per hour, £16,255.20 – Pay award pending for April 2023 – rate will rise to a minimum of £10.65 per hour – £16,614 per annum for a 30 hour week once pay negotiations have concluded.

The opportunity for additional hours subject to requirements

Free on-site parking whilst on duty

Free Airport parking when you go on holiday (subject to availability)

Discounts on Fred Olsen Holiday

Discounts with Airport retailers including the Navigator Restaurant and regular employee sales at World Duty Free

Life Assurance

Cycle scheme

Comprehensive training package and Fantastic career development opportunities

Full uniform provided

How to apply

If you are interested e-mail your CV along with a covering letter/e-mail explaining why you would be suitable for the role.

Please note if you have not heard from us within four weeks please assume your application has not been successful on this occasion.

Job Types: Part-time, Permanent
Part-time hours: 30 per week

Salary: From £10.42 per hour

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person

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