Job Description
Reception is the first point of contact for clients to the busy Health Centre. The post holder will be required to work closely with both clinical and administration staff and using the computerised room booking system.
The post holder will be required to work part time, five days a week and be prepared to work across other centres in Hertfordshire Community NHS Trust to cover in an emergency.
To meet and greet all visitors/clients to the site.
To deal with telephone enquiries.
To ensure that all visitors/clients are dealt with in a professional and helpful manner.
To be the first point of contact for the day-to-day administration of facilities operations.
Manage the daily reporting of maintenance jobs to Interserve and follow up.
Liaise with the evening cleaning team by means of a job logbook.
Be responsible for the security, appearance and general tidiness of reception including ensuring leaflets and posters around the centre are up to date and relevant to the service.
Undertake other duties that may occur from time to time as directed by management,
To manage room bookings ensuring that the computerised system is updated, and all clinical space is used as effectively as possible.
To manage all incoming and outgoing post.
To assist with booking clinic appointments
Maintain and update any contact details and instructions at the front desk.
To be prepared to work at other Trust sites in an emergency.
This is a small, friendly clinic location, for a number of Community Health Services, many of these relating to children. Limited free staff parking is available and work-related parking fees will be reimbursed. As an NHS employee you will have access to a number of benefits, including the Blue Light discount card, and a defined benefit pension scheme.
Full training will be provided in the use of corporate systems, including the patent record software used to book patient arrival for their clinic appointments.
As per full Job Description attached, these include typical reception duties, such as greeting, booking in, and directing patients to their clinic appointments. Dealing with telephone calls, either at first point of contact or by directing to the correct person. Dealing with incoming and outgoing post. Ordering of stationery and photocopier consumables. Maintaining staff sign-in log, acting as Fire Marshal in the event of an evacuation being required. Provide first aid cover for the building (training will be provided). Manage room bookings on MS Outlook. Management of staff and visitor car park passes. Locking and unlocking of building, Liaising with contract cleaning staff over issues. Raising building and facilities issues with relevant departments. Keeping reception area tidy and welcoming, and managing poster displays to ensure that they remain current.