Job Description
About NCR:
NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Job Title: ATM Support Executive
Location: Remote
Salary:£24,784.76 per annum
Hours: 38.5 hrs working week (Nightshift, 4 nights working, 4 days off on a rotational basis)
What is this role of an ATM Support Executive?
As an ATM Support (Out of hours) Executive you will be part of a small team however working out of hours and due to this there will be limited interaction between the in hours team. The role includes diagnosing, remote fault fixing as well as liaising with sites and other departments. Some of the responsibilities include making outbound calls, mailbox management, liaising with sites, tele-communication providers and various other departments about all aspects of our ATMs. Your role is to quickly identify the best course of action and ensure a quick resolution for the remote fix of a machine or put into place a plan of action to ensure the first time fix of an ATM. With upwards of 1.5 million individual transactions every single day this job is great for people who are able to think fast. This role requires you to think outside the box and problem solve, escalating to appropriate management where guidance is required. You are required to work on an individual basis and be responsible for your own work load ensuring set KPI’s are achieved.
What will I be doing as an ATM Support Executive?
- Provide a personable and professional service, usually under pressure.
- Manage ‘Tickets’ on the in-house database, ensuring a high level of organization.
- Diagnose faults and follow correct course of action.
- Problem solving following processes within a busy environment.
- Multi-task and make key decisions.
Additional responsibilities/training:
- Handle and manage own work load.
- Escalate any out of the ordinary situations that may occur to the correct departments.
- Using own initiative with limited day to day interaction from in hours teams/management.
What Will I Need to Succeed as an ATM Support Executive?
The successful candidate will have a passion and flair for delivering great operational services. This is a developing work environment so a positive ability to embrace change is a must. You will need to demonstrate:
- Good team player.
- Exceptional verbal and written communication skills.
- A passion for technology and innovation.
- An understanding of technology and experience in MS Office including Outlook / Excel / Word to track work flow, daily tasks and assisting in personal organisation.
- Excellent telephone manner and communication skills.
Shift Patterns (subject to change on the needs of the business):
- Nightshift, 4 nights working, 4 days off on a rotational basis.
- 7:00pm – 7:00am with 1 hour unpaid break split into two 30 minutes.
- Bank holidays to be worked in line with rotation.
What benefits do I Get In Return?
- £24,784.76 per annum.
- 211 hours of holiday per annum.
- Competitive defined contribution company pension with Fidelity.
- 50% Employer funded single private medical cover provided by Bupa, with the option to buy additional cover.
- Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme.
- Employee life assurance.
- Employer funded Income protection scheme.
- Employee Assistance Programme, with 24/7 counselling service.
- Access to MYGYM discounts for membership offers and discounts.
- Access to a range of lifestyle discounts.
EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Job Types: Full-time, Permanent
Salary: £24,784.76 per year
Benefits:
- Company pension
- Referral programme
Schedule:
Work authorisation:
- United Kingdom (required)
Work Location: Remote
Reference ID: R0127636