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Company Description

Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 36 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.

Job Description

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  Handling all customer interaction including requests for pricing, delivery dates, sales campaign enquiries, order processing, dealing with carrier issues as well as aftersales support, in a prompt, friendly, personalised and professional manner
• As a blended agent, interact with the customer across all channels (inbound calls and emails)
• Providing a high-touch experience for customers each and every time
• Acting as a trusted advisor in answering questions and solving problems
• Advising customers on the best services available
• Building rapport with customers
• Providing a value add service that enhances the customer experience and builds our brands and service reputation
• Capture, maintain and ensure quality of customer data
• Identify and highlight any service related issues, incidents or trends
• Highlighting and escalating issues as necessary
• Delivering and maintaining both individual and team targets

Qualifications

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  Experience of working in a customer contact centre environment, providing excellence in service to the customer
• A passion for delivering first class customer service
• Highly developed soft skills and a strong will to serve
• Excellent verbal and written English communication skills
• Good social and interpersonal skills
• Good listening skills
• Flexible enough to work as a blended agent across channels, Inbound and Aftersales, handling phone and email enquiries
• Excellent problem solving skills; solution focused
• Quality focused with attention to detail
• A genuine interest in the campaign brand with experience and knowledge of Power Tools
• Empathetic, a warm, helpful and positive approach
• Proactive, confident, self-motivated and driven to succeed
• Takes ownership and is accountable
• Ability to work well under pressure
• A team player
• IT Savvy with good MS Office (Word and Excel) and keyboard skills
• The commitment to work towards individual and team goals
• Flexibility in hours of work/shift pattern

Additional Information

Your future job location offers you: flexible work time options, hybrid home/office based working options, benefits and services, employee discounts, room for creativity and centrally city based location.

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