Our funeral services play an important role in local communities, extending beyond the immediate needs of arranging funeral services, and supporting the bereaved at a very emotional time in their life.
As a Burial Ground & Memorial Consultant, you’ll assist in the provision of a courteous, efficient and effective service to all clients and visitors.
Key Responsibilities;
- Deal with enquiries from members of the public and clients, accurately processing all the necessary arrangements for all burials
- Operate the diary and administration systems ensuring the smooth operation of the Burial Ground
- Liaise with and assist funeral directors, clergy / officiants, the bereaved and members of the public and provide the highest possible standards of service
- Ensure all required documentation is completed and/or received in compliance with company rules, regulations and statutory legislation. Liaising with external agencies and authorities as required
- Ensure the identification of, storage of and final disposal of cremated remains within the burial ground are undertaken and documented appropriately
- Promote, advise and sell all forms of memorialisation and value added products and services
- Receive payments from clients and complete the administration of all financial documentation
- Be responsible for the security of petty cash, premises and company equipment
- Ensure the offices and surrounding areas are kept tidy and clean
- Be available to open and close the grounds and buildings out of hours on a rota basis if necessary or at appropriate times.
- Be proactive in community activities to promote the Natural Burial Ground
- Ensure a professional standard is maintained
Key Experience, Knowledge and Skills;
- Ability to demonstrate an understanding of the needs of the bereaved in a sympathetic, compassionate and understanding manner
- Good communication skills with a confident and professional manner
- Excellent administration and skills with high attention to detail and accuracy
- Computer literate with sound working knowledge of Microsoft office and data entry systems
- Ability to work as part of a team and without direct supervision or immediate support
- Ability to build/promote links within the local community
- Ability to engage and sell memorials and other value added services and products
If you are passionate about providing great customer service, then this could be the career for you. In return, we will offer a competitive salary and benefits package that includes a generous bonus, pension and colleague discount schemes.