Job Description
Main Areas of responsibility
Supporter care
- Build up good knowledge of our fundraising systems and supporters and provide timely primary acknowledgement and thank you letters to donors
- Ensure donor acknowledgement system is up to date
- Be the first point of contact to respond to calls, orders for greetings cards, emails and letters from donors
- Have good knowledge of donation mechanisms - direct debit, standing orders, CAF, Stewardship, Gift Aid, etc.
Database
- Help maintain and populate CRM module to build up comprehensive profile of our donors
- Provide donation reports and information for the head of fundraising and fundraising officers using the donor CRM
- Provide reports to help build up donor profile and understanding for individuals and types of donor as well as ad hoc report
Direct mail programme
- Report on responses
- Oversee and ensure accurate and timely print and productions of in-house mailings
Trust fundraising
- Research grant-making trusts and foundations using databases and the internet to assist the fundraising officers
- Maintain a record of programme and project updates to assist with the writing of reports to trusts
- Print, collate and post documentation to trusts
Other
- Research - ad hoc areas using VISMA (our internal database), online databases, internet
- Best practice - build up understanding of fundraising knowledge and processes and use as appropriate at BRF
- Events - manage the administration of fundraising events as required
Skills and Experience
Essential
- Excellent administrative skills, including proficiency in MS Office
- Excellent communication skills (both written and verbal)
- Conscientious with a high level of attention to detail
- Excellent organisational skills: ability to prioritise a varied workload and meet deadlines
- Enthusiastic team player
- Strong interpersonal skills with the ability to liaise with people at all levels, ages and of varying backgrounds
- Flexible and resourceful; able to respond well to change
- Self-motivated with a can-do attitude
- Strong commitment to the aims of the organisation
Desirable
- Experience in a fundraising, retail or communications role
- CRM database skills
Benefits
- 25 days' holiday per annum, plus bank holidays (increasing to 30 days plus bank holidays after five full years' service)
- Additional three days off between Christmas and the New Year
- Auto enrolment pension scheme (8% employer contribution, 3% employee contribution)
- Private health insurance (after successful completion of probationary period)
- Flexible working opportunities including hybrid working and generous flexitime scheme allowing employees to accrue time and earn additional days leave
- Employee Assistance Programme with access to financial advice, career coaching and counselling
- Staff discount scheme
- Excellent learning and development opportunities
- Regular opportunities to connect with colleagues at our weekly briefing, monthly virtual coffee break, six-weekly staff gathering, and regular social events both online and in-person
- BRF is proud to be an accredited Living Wage employer
We welcome applicants from all backgrounds and communities, in particular those that are currently under-represented within our staff team. This includes, but is not limited to, people from Black, Asian and other ethnic groups, especially within our leadership roles.
There is an occupational requirement that the role be held by a Christian, as defined by the Equality Act 2010.
To apply, please go to https://www.brf.org.uk/get-involved/jobs/
Job Types: Full-time, Part-time
Part-time hours: 22.5-37.5 per week
Salary: £13,800.00-£23,000.00 per year
Benefits:
- Bereavement leave
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Free flu jabs
- Private medical insurance
- Sick pay
- Wellness programme
Schedule:
- Flexitime
- Monday to Friday
Work Location: In person
Application deadline: 21/04/2023