Job Description
Overview
To provide a professional registration and welcome service throughout the day and act as client liaison for all trainers and delegates. To co-ordinate and collate all relevant forthcoming events information and maintain exceptional customer service, whilst providing general administrative support to the venue team.
Key responsibilities
Client Services
- To provide a helpful morning registration service, welcoming and registering clients, trainers and delegates.
- To give an introduction of the building to all trainers, distribute evaluation forms and direct/escort them to their rooms.
- To have a strong visible presence throughout the venue and assist clients with any general requests such as photocopying, faxing, ordering taxis and any other reasonable requests
- To handle customer complaints
- To communicate customer comments and compliments to the venue team
- To ensure reception is kept tidy throughout the day, including updating marketing materials, making sure they are displayed correctly and to company standard.
- To build relationships with trainers and delegates alike ensuring all client preferences are recorded and recognised with the aim of giving exceptional client care.
Event and Office Administration
- To follow up with clients to gain information for forthcoming bookings
- To correctly produce the weekly operational rota on time
- To attend and lead the weekly rota meetings in preparation for the following week and review feedback received
- To lead daily rota/operations meetings to discuss final preparations for the current/following day
- To ensure that all information is communicated concisely to the catering and facilities teams
- To ensure all changes to events are recorded fro invoicing purposes.
- To answer the phone, sort out the post, take and deliver messages to staff and clients and order stationary.
- To compile delegate lists, prepare room and notice board signs, collect and distribute evaluation forms
- Input evaluation form info into in-house database
- Check and update venue information as required
Sales
- To assist with availability enquires and chasing of provisionally held bookings
- To follow up new enquiries ensuring brochures have been sent out and have been received by clients as requested
- To assist with the preparation of sales invoices
- To ensure cross-selling of other venues and services takes place at every opportunity.
Competencies
Administration Management:
System Knowledge (EBMS) to ensure correct management of clients requirements and invoicing
Client management:
Delivering excellent client relations to ensure client satisfaction
Operational knowledge:
To have a thorough understanding of room set ups and venue logistics
Team work:
Build and maintain excellent team relationships to deliver the best service
Who are we?
etc.venues is a collection of non-residential city centre venues for training, meetings, conferences and events. We are a fast growing challenger brand that loves great customer service, contemporary design, edgy communication and outwitting our larger rivals. We are really proud that we have continued to honour our founding principles to do the simple things well.
What we can offer you?
- Internal and external training, including full training on the EBMS booking system
- Annual pay reviews plus non-contractual company bonus
- 25 days annual leave plus bank holidays, and company sick pay
- Life insurance and NEST pension scheme
- Subsidised fitness membership
- Interest-free loan for rail season tickets & further education
- An excellent, fresh, healthy meal during your daily one hour lunch break
- Uniform provided
For more information, please visit our careers page - https://www.etcvenues.co.uk/about-us/work-for-us
To view our job application privacy notice, please visit: https://www.etcvenues.co.uk/job-applicant-privacy-notice
Job Types: Full-time, Permanent
Salary: £22,000.00-£23,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Gym membership
- Life insurance
- Referral programme
Schedule:
Ability to commute/relocate:
- LONDON: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person