Job Description
Holiday and Pet Insurance Advisor
Role: Holiday Insurance Advisor
Role type: Full-time, Permanent
Work Model: Hybrid - 1 day a week from the office
Salary: 23,805 (including 9% pension)
Bonus: £1,200 to £3,600 per annum depending on the performance
Hours: 37.5h per week/ 8h per day with 30min of unpaid lunch break
Shifts: Monday to Friday anywhere between 8:00 am to 9:15 pm,
Saturday and Sunday anywhere between 8:00 am to 5:00 pm
No previous call centre experience is required.
“Are you wanting a position where you are in control of your own career development and boosting your earnings?”
"Are you looking for a new role in Customer Service?”
What’s in it for you?
· 9 % employer-contributed pension
· 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
· Additional optional Health and Dental insurance
· Generous holidays
· Buy as you earn share scheme
· Employee discounts and cashback
· Opportunity to apply to our customer service and data apprenticeship to develop skills for the future
· Plus, many more
The Company:
An expanding Doncaster-based insurance company who are very customer satisfaction focused. This Company has a fantastic reputation for their customer care but also for the way they train support and progress their employees. As they have expanded to Leeds we now have the pleasure to assist them in their search for Holiday and Pet Insurance ADVISORS.
Duties and Responsibilities:
· Taking Inbound calls.
· Help with discussing holiday insurance.
· Making policy amendments.
· Matching the right additional insurance policy benefits for the customer.
· Work to targets to achieve goals.
· Work as part of a team.
· Complaints handling.
· Offering customers some of the best understanding of their packages.
· Tailoring company service to ensure customers receive a fantastic journey.
Key Skills
· Resilience in complaints handling
· A positive and can-do attitude.
· IT literate
· A strong work ethic
· Can work to and is motivated by targets
· Good internet access and an area to set up a work space
Do you want to be part of this success story?
IF so, APPLY NOW!
Why choose Venatu Recruitment Group?
Contact Centre is a specialist division here at Venatu Recruitment Group. If you are currently seeking a change in your career and feel you match the desired criteria, please do get in touch and we would be happy to discuss the role with you in further detail
At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system.
This will enable you to register for job alerts, apply for jobs, and for us to help you find your next role. To read our full privacy policy please visit our website.
Job Types: Full-time, Permanent
Salary: £23,805.00 per year
Benefits:
- Canteen
- Company pension
- Employee discount
- Flexitime
- On-site parking
- Referral programme
- Transport links
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Leeds: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Leeds