Job Description
An exciting opportunity has arisen for an energetic and enthusiastic Customer Experience Technician to join our ambitious, growing business.
Stonebridge Homes is a Leeds-based house builder, operating throughout Yorkshire and the North East with a well-deserved reputation for building quality, high specification homes in sought after locations. We have a wealth of experience in the housebuilding industry and a proven track record in delivering successful housing schemes.
As the business grows we are focused on retaining our strong dynamic culture with, at its core, a committed and passionate workforce and our well-earned reputation for innovation and quality. It really is a great time to join our company as we commence the next exciting chapter.
We are in the process of creating a customer experience team and we are looking for experience maintenance technicians to join us.
The purpose of the role is to safely and efficiently undertake remedial work in a customer's home to the standards and timescales set out by Stonebridge.
The ideal candidate will have time served and experience in one or more of the following trades (joiner, finishing joiner, painting and decorating, mastic, cosmetic surgeon, tiling, plumbing). You will be able to plan and organise your work whilst demonstrating high levels of flexibility and have the ability to build rapport with customers and be committed to delivering high quality outcomes for our customers.
If you are excited about joining an ambitious, growing business, we would really love to hear from you.
Key Responsibilities
- Ensure all work undertaken in a customer's homes is done so in line with company health & safety policies and any associated risk assessments
- Close out allocated build defects to the standard set out in the construction quality guide and within agreed timescales
- Consistently adhere to exceptional standards of behaviour and attitude when working in a customer's home. Act as an ambassador for our business and brand when interacting with customers and our supply chain partners
- From the appropriate point maintain contact with the customer to provide them with timely decisions on workload and prioritisation changes
- Raise any technical areas of development with the Customer Experience Coordinator and be willing to undertake training to expand skill base
- Remain flexible in approach to work and customers to respond to changing priorities whilst maintaining the ability to work to high standards under pressure
- Demonstrate visible pride in the work undertaken
Experience & Qualifications
- At least 5 years time served or experience in one or more of the following trades (joiner, finishing joiner, painting & decorating, mastic, cosmetic surgeon, tiling, plumbing)
- Full, clean driving licence
- Great communication and rapport building skills
- Committed to delivering high quality outcomes for our customers
- Ability to work on own and as part of a team
- Demonstrate high levels of flexibility and ability to plan and organise
- Act as a role model for our values demonstrated via behaviour and attitude
Benefits
We offer an opportunity to work in a growing business led by its values in a fast-paced environment. Our benefits package includes:
- Salary £31,500
- Discretionary Quarterly and Annual Staff Bonus Scheme
- Company van will be provided
- Private Healthcare
- Access to the Pension Scheme
Job Types: Full-time, Permanent
Salary: £31,500.00 per year
Benefits:
- Company pension
- Private medical insurance
Schedule:
Work Location: One location