Job Description
About Us
Connex One is a world leading Technological company, with a leading Customer Engagement Platform which enables our clients to provide interactive sales support and customer service to their consumers on a channel of their choice. Rated one of the top 15 fastest growing tech companies in the UK, outside of London.
You will be based in our newly renovated office in Spinningfields, Manchester, with everything you need on our doorstep.
We are currently recruiting for numerous Enterprise Support Staff and would love to hear from any enthusiastic individuals who want to further their career within a well-established and fast paced business.
Job Overview
As a Numbers Team Support Administrator you would be responsible for, among other tasks, ensuring that customer’s requests for new telephone numbers are processed quickly and efficiently. You will also ensure that customer requests are processed in line with our internal policies, and you will work with other members of the team to build ensure that data is processed and maintained correctly and accruately on our platform.
In this role you will be supporting our international client base from our Head Office Support Hub, which operates on a 24/7 basis. You will be supporting on a combination shift pattern of 8 hour day or night shifts.
Principles and Goal
Everyone within our Connex One Support team thrives to meet our core values, to enable us to deliver on our goal of providing the best Support in the industry.
Connex One Support Values:
- Delivering On Our Promises
- Drive Customer Success
- Prioritise Effectively
- Search Out Repeat Issues
- Fix Root Cause
- Experts In What We Do
- Professional At All Times
- Deliver Quality Every Time
Duties and Responsibilities
Your responsibilities would include:
- Ordering new telephone numbers from customers
- Maintaining accurate and up-to-date number routing information
- Ensure customer compliance with internal allocation policies
- Conversing with customers on their requirements
- Interact with carrier and internal systems to allocate new numbers
- Handling enquiries, complaints and incidents reports from customers and staff.
Skills / Attributes Required
This is an entry level position, which means you won’t need to have previous experience and you will receive full training for this role.
The right candidate will have the below qualities:
- Interest and enjoyment in working with people
- Polite and tactful personality
- Attention to detail with enthusiasm to learn
- Ability to plan
- Patient Able to work calmly under pressure
- Ability to follow documented procedures carefully
- Excellent organisational and time-management skills
- Strong written and oral communication skills
- Problem-solving attitude
Job Type: Full-time
Salary: £20,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Night shift
Ability to commute/relocate:
- Manchester, M3 3GY: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Will you now or in the future require sponsorship for employment visa status?
Work Location: In person
Reference ID: CNX Numbers Engineer