Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
We’re dedicated to finding innovative ways to support our 30,000+ staff and volunteers through digital content and services.
We’re looking for a Senior Engagement Specialist for Workplace by Meta, which we use to enable peer-to-peer support, knowledge sharing and engagement across the Citizens Advice service.
You’ll lead the strategy, roadmap and development of Workplace to help staff and volunteers to support each other and connect with people in other local services and the national organisation. You’ll work closely with colleagues across the Communications and Engagement department, with national teams developing spaces for collaboration, and with users across the service.
You’ll be comfortable making strategic decisions in order to drive the platform forward, and adept at communicating with stakeholders at all levels, to ensure Workplace is developed in line with our organisational priorities, but most importantly to give our people access to the information they need.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
Please apply with your CV and cover letter providing evidence-based answers to the following question:
- Demonstrable experience of building communities and developing meaningful online engagement in complex organisations.
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Ability to gather requirements based on solid understanding of the user needs of diverse audience groups, interpreting research in order to make the correct product decisions.
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Excellent interpersonal skills, including the ability to work with different teams, establish credibility and work collaboratively to solve problems, and ability to influence senior decision makers.
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Ability to work with teams to deliver appropriate operations support, considering end-to-end user journeys.
Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.
Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. If you are disabled and meet our minimum criteria you will be guaranteed an interview for this role and we will provide reasonable adjustments as needed. We follow the social model of disability.
We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.
The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Our commitment to colleague wellbeing is reflected in us being awarded Gold in the Health & Wellbeing category, as well as Overall Winners, at the Employee Experience Awards 2022.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
In the event of a high number of applications, we reserve the right to close the application early.
This vacancy closes at 23.59 on the closing date.
For more information about the organisation, our values and benefits please see the following link - Information, values and benefits
Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants