End Date
Thursday 13 April 2023
Salary Range
£41,715 - £60,255
Agile Working Options
Flexibility in when hours are worked, Hybrid Working
Job Description Summary
Lloyds Banking Group is the UK’s biggest Retail, Digital and Mobile bank with over 30 million customers; we have a big responsibility to Help Britain Recover. We’re investing £3bn into our People, Platforms and Data to become the best bank for customers and rapidly redefining into a leading UK FinTech.
It's the role of our Group Services & Security team is to provide the backbone infrastructure upon which this bank operates. This technical F5 Engineer role will be pivotal in expanding and enhancing existing technologies, integration and optimisation of the toolsets, taking a lead in incidents whilst ensuring that our customers both internal and external are protected.
Job Description
Want to know more?
The Networks F5 team is responsible for protecting and securing the group’s core infrastructure. Whether that’s protecting the group from malicious attacks, providing connectivity or supporting the growing business needs. The estate of F5 devices is ever-growing at LBG; we are specialists in our field and help drive the technical strategy of the organisation. We are also involved in supporting colleagues and customers and are often engaged to help diagnose and remediate complex incidents. Our technology is hosted both in 'on premise' data centres and in the cloud, we also have a multitude of technologies at our disposal.
This role builds the balance of combining technical delivery and running a sustainable BAU platform. Your time will be split between delivering project requirements and providing a robust BAU platform building on existing processes and documentation.
This is an operational focussed team so an element of “out of hours” working / support will be required.
What about you?
You'll have a solid understanding of IT and Networking. You'll be very keen to develop this technical knowledge further within the F5 Networks arena. You'll assist with development and support of LBG systems and services, to meet the quality standards that our customers expect. Day to day duties will include :
- Provide a quality service to customers by processing incidents, problems and changes, dealing with complex queries and/or investigating and resolving technical issues.
- Troubleshooting and diagnosis of service incidents, performance preventive maintenance activities and assist with the installation of complex systems.
- Working within and building upon the team's current processes, systems, and procedures, identifying and implementing areas for improvement.
- Support others by performing technical tasks according to established procedures.
- Perform risk monitoring and assessment tasks by following established procedures in order to provide support to others.
- Assisting in Root Cause analysis for service affecting issues within agreed approaches and timescales.
- Develop personal capabilities and technical knowhow using existing formal and informal training opportunities.
- Implement improvements and provide feedback on existing processes within the team.
What would you get in return?
You’d get a benefits package that includes;
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A performance related bonus
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Generous pension contribution
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Up to 28 days leave, depending on length of service plus bank holidays
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A flexible cash pot (4% of base salary) to spend on benefits
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Private health cover
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Wider corporate benefits and perks
We're dedicated to giving you opportunities and support to develop you both expertly and personally to optimise your potential.
As a new colleague, you’ll join us on our journey to build a 21st century bank that reflects modern Britain, and craft an inclusive culture where all colleagues feel encouraged and valued.
We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and are happy to consider flexible working arrangements. We're an equal opportunity employer and deeply value diversity within our organisation.
Together we make it possible.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.