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Receptionist - Welcome Desk (Ipswich Hospital)

Job Description

We are currently looking to recruit a part time receptionist for the Welcome Desk at Ipswich Hospital.

This is a permanent position working Friday's & Saturday's 12:00 – 20:00

In this role you will be required to provide a customer focused Welcome Desk service. The is a 24 hour service, 7 days a week and the successful applicant will be required to work rotational shifts.

Duties include:

• Directing visitors/patients and staff
• Advising visitors/patients and staff regarding parking including registering Blue Badges onto the parking system
• Using the Portal to locate patients for visitors
• Answering general enquiries over the phone/face to face
• Issuing visitor ID Badges

• A customer-orientated approach
• Good verbal and written communication skills
• The ability to maintain confidentiality
• Good IT skills (Microsoft Office)
• Excellent attention to detail
• The ability to react flexibly and manage priorities in ever changing circumstances
• Ability to act calmly and effectively
• Ability to use tact and diplomacy in all situations

• Meet, greet and direct patients and visitors to the correct destination
• Use the Portal system to search for inpatients at the request of visitors. Adhere to the strict rules of confidentiality for this service at all times
• Issue car park vouchers to authorised recipients
• Register blue badges onto the car parking system
• Issue visitors badges, recording all relevant details, and check all are returned at the end of the day. Report any unreturned visitor badges to appropriate department
• Assist patients to make transport arrangements if required and answer any transport enquiries. Oversee the wellbeing of patients, responding to their needs at reception until their transport arrives
• Contact PALS on behalf of visitors. In the absence of PALS staff, take details of complaints from visitors and pass to PALS staff at the earliest opportunity
• Monitor cleanliness and tidiness of reception area and contact the Helpdesk for additional cleaning if required
• Answer any telephone calls politely, efficiently and without delay
• Keep up-to-date of changes to services provided by the hospital and building developments via Intranet notices and other notifications. Update departmental lists, information and maps as appropriate
• Any other duties as may reasonably be required, commensurate to the grade of the post

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