Job Description
The future of Coventry Building Society Arena is vibrant and exciting
Coventry Building Society Arena has forged an enviable reputation as the leading international venue for a variety of events, attracting more than 1.3 million visitors a year, complete with onsite Doubletree by Hilton accommodation and entertainment casino operated by G Casinos.
Home of Coventry City Football Club, Coventry Building Society Arena is synonymous with music, having hosted many of the biggest bands on the planet, including the Killers, Rammstein, Rolling Stones, Bruce Springsteen, and Coldplay and in 2023 will welcome Harry Styles and the Arctic Monkeys.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a guest experience, you’ll also create the warm atmosphere that makes our guests feel at home in the hotel.
Some of the duties you’ll undertake in this varied role include - telephone enquiries, reservations, preparing invoices and taking payments from our guests, conducting end of shift/day banking, and preparing for the shift ahead.
About you…
- Experience in a similar or front facing customer service role with an outgoing and bubbly personality
- Strong communication skills through a variety of means
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
- Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks. As a 7 day a week operation, shifts will be based on 5 days from 7 (full time) and pro-rata for part time
- High attention to detail and accuracy – great at managing one’s own time
You will join the Front Office team, working in the Reception area of the hotel.
You enjoy creating memorable experiences for our guests, ensuring the warmest welcome, demonstrating exceptional levels of customer service and great knowledge of all room categories and hotel facilities.
Are you friendly, positive, passionate and eager to be part of a team of likeminded professionals? Then this is the job for you
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!
Hospitality Integrity Leadership Teamwork Ownership Now
The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.
What’s on offer?
· Competitive salary
· 28 days annual leave including Bank holidays, accrues one day per year up to a maximum of 33 days including Bank Holidays
· Death in Service insurance*
· Alpha Reward Discount scheme and EAP*
· Worldwide travel perks - up to 30 nights at discounted rates with GO HILTON*
*following successful completion of probation period
Job Types: Full-time, Permanent
Benefits:
- Free parking
- On-site parking
Schedule:
Ability to commute/relocate:
- COVENTRY: reliably commute or plan to relocate before starting work (required)
Language:
Work Location: In person
Application deadline: 09/04/2023