Job Description
JOB OPPORTUNITY
Job Title: Berthing Master
Line Manager Title: Marina Manager / Assistant Manager
Location: Portishead Marina, Newfoundland Way, Portishead, BS20 7DF
Salary: Salary competitive, with boatfolk employee benefits package
To Apply: Please email a CV with a covering letter
Closing Date: Monday 20 March 2023
About Us:
Here at boatfolk we share a passion for boating and our mission is to get people out on the water and having fun afloat. As part of the UK leisure industry, we operate 11 marinas at beautiful locations in England, Scotland, Wales, and Northern Ireland. But we’re about so much more than just marinas, whether it’s our on-site yacht brokers, boatyard and boat repairs services (boatcare division) or hospitality offerings, everything we do is about delivering the best possible experience for our boatfolk community.
To deliver that mission, we are looking for people with energy, a passion for the water and a ‘can-do’ flexible approach to join our friendly team. We need people who love what they do and who will actively engage with our company values, to deliver a great customer experience and create communities where people feel encouraged to give boating a go.
Portishead Marina is the centre piece of the exciting Port Marine development comprising of a collection of town houses, luxury apartments, waterside bars, restaurants, and coffee shops. With over 350 fully serviced berths, plans to expand and a thriving boatyard with a 35T lifting capacity, it offers an ideal location for exploring the Bristol Channel with great access to the motorway network and excellent transport links from Bristol. Portishead Marina is a vibrant and friendly hub with a busy marina, and we look forward to welcoming you to our team!
About the role:
Whether you’ve been on boats all of your life, or have found a new-found love for boating, we have a vacancy for a full-time Berthing Master here at Portishead Marina. This is a fantastic opportunity for someone who excels in customer service, has a great work ethic and a flexible and ‘can-do’ approach, to join a busy, well established marina team in a great location.
The role of a Berthing Master is to proactively support the Marina Managers in the efficient and safe running of the marina and boatyard. This includes responsibility for helping Customers through providing good care and service, operation of the marina lock gates, and to keeping site and facilities safe, clean, tidy and well maintained.
Candidates must be able to demonstrate the following:
- A ‘can-do, flexible approach.
- The ability to learn new skills.
- An ability to understand and deliver excellent customer service.
- To work a shift pattern which will include weekends, nights and bank holidays.
- The ability to work as part of a team and independently.
- Experience in a customer facing role with good IT skills.
The Berthing Master role includes working outdoors in all weathers as well as providing support to the boatyard team. As a Berthing Master you will be part of our core team working a shift pattern that includes weekends, nights and bank holidays. Previous experience of boat handling would be a major advantage but training, where required, will be given. A full UK driving licence is essential.
About you:
- Knowledge of marina operations is highly desirable.
- Experience and time spent on the water is highly desirable.
- A friendly and supportive team player with a positive mindset, ‘can do’ and flexible approach.
- Competent people skills and the ability to be polite, engaged and professional under all circumstances.
- Competent listening, verbal and written communication skills.
- Health and safety awareness.
- Good attention to detail.
- Good decision making and problem-solving ability, sometimes under pressure.
- You must be confident using computers and marina systems with appropriate training.
- Attention to detail when entering data and taking payments.
- An RYA yachting or powerboating qualification is highly desirable, particularly Powerboat L2.
- Ability to swim essential.
- A full UK driving licence is essential.
What’s in it for you?
- Friendly and dynamic team working environment.
- Competitive salary.
- 29 days annual leave inc bank holidays (some bank holidays will be worked on a rota).
- Bonus and range of other employee benefits.
- Contributory pension scheme.
- On-the-Job and other development and training.
- Free car parking.
So if you would like to be part of our fun, dynamic team and believe you have the right approach and key skills required, please apply in writing providing a current CV and covering letter describing why you are applying for the role. Successful applicants will be contacted and invited to attend an interview.
Job Types: Full-time, Permanent
Salary: From £10.50 per hour
Benefits:
- Company pension
- On-site parking
Schedule:
Supplemental pay types:
Ability to commute/relocate:
- Portishead: reliably commute or plan to relocate before starting work (required)
Experience:
- engineering: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Shift availability:
- Day shift (required)
- Night shift (required)
- Overnight shift (required)
Work Location: In person
Application deadline: 31/03/2023
Reference ID: Portishead - Berthing Master
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