In Short: This is a fantastic opportunity for someone keen to develop their skincare knowledge and aesthetic treatment skills at a fast-growing healthcare education and private clinic chain start-up.
THE COMPANY
We are STORY. We help clients feel good about themselves through our aesthetic treatment clinics, importantly treating the ‘why’: Why does this person want treatment? Is their self-perception balanced? Are their expectations from treatment realistic?
Born out of Harley Academy, the UK’s biggest and number one Aesthetic Medicine Training School and with Doctor led, Level 7 qualified practitioners, Story represents the highest standards in excellence, safety and results.
Treating the why, and being the best is about client care and client satisfaction and it is about raising the standards of aesthetic treatments and educating the public to the safe benefits of injectables.
STORY is an un-intimidating, honest, transparent and safe space. We keep it simple and our costs are competitive whilst delivering the highest quality treatments available.
We are looking for a Junior Aesthetic Practitioner qualified with NVQ Level 4 and a minimum 1 year experience working in Aesthetics. You will be given training and guidance, as well as the freedom to define and evolve your role as we move forward.
Requirements
- Performing facial aesthetic skin treatments ( Skin Pen Microneedling, Chemical peels, Skin consultations, Laser treatments)
- Responsible for selling the brands’ unique offerings, treatments and home care products
- Building and continuously updating knowledge on skincare, Products and Treatments
- Maintaining an exceptional customer experience at every touchpoint of the client’s experience in the clinic and over the phone
- Having the confidence to overcome selling challenges & the ability to attract and entice customers, incorporating the client journey, and brand story whilst engaging with customers
- Accountable for meeting individual targets
- Helping to identify trends in customer satisfaction and dissatisfaction
- Ensuring all client records are kept up to date
- Working closely with Senior practitioners, Doctors and FOH to ensure the high service standards is delivered at all times
- Supporting the smooth running of the clinic
- Performing other duties as assigned based on business needs
- Experience in chemical peels, microneedling, skin consultations and skincare retail.
- Training in Mesoesthetic, Skin Pen, Neostrata and Obagi is desirable but not required.
- A team player with inspirational social skills
- Exceptional customer service skills
- Enjoys exploring opportunities and using their own initiative
- Articulate and confident communicator
- Has an interest in working in a boutique-style clinic and has the desire to be part of the company's growth.
- Passionate about skincare and skin treatments.
- Understanding the challenges of working in a rapidly evolving company.
- Be able to work flexibly and work on some Saturdays
Benefits
> 25 days annual leave plus Bank Holidays
> Company Pension scheme
> Friends & Family treatment allowance
> Training and opportunity to work with highly educated practitioners from Harley Academy
Salary
Competitive salary dependent on candidate's skill range and experience
Commission scheme in addition to salary (after probationary period)