Petrosys is a well-established software company specialising in providing geoscientific
technical software to the Energy Sector. We are a subsidiary of the Vela Group, part of
Constellation Software Inc.
The Opportunity
Become a member of our highly respected, expert, Global Technical Support Team where you
will ensure our customers receive an efficient and timely response to their support needs.
The position will be based in our Glasgow Office and will report directly to the VP for Europe
and Africa.
Description
Personnel providing Technical support are responsible for responding to customer enquiries,
both locally and globally, in relation to Petrosys’ applications, resolving any issues customers
encounter in the software’s use and assisting users to maximise its functionality to meet their
requirements.
This is a hands-on position that will suit someone with a problem-solving personality and a
willingness to learn and help people. While technical qualifications are needed the key to
becoming a successful support professional is a combination of soft skills including
communication and persistence to get to the bottom of challenging technical issues.
While the position is mostly office based there will be an opportunity to travel to visit and
support our customers and attend trade shows and other front-line facing industry events.
The Support Geoscientist’s core duties are:
1. Provide resolution to customer’s technical issues via email, phone and in person.
2. Assist existing and potential clients with the install and use of Petrosys software and
configure it to operate within their environment.
3. Promote and deliver training programmes to external and internal users following
guidelines formulated by the Training Coordinator.
4. Evaluate training outcomes and identify improvements.
5. Log and document support calls in accordance with the Company’s policies and
procedures.
6. Provide feedback to the Development Team to assist future product enhancement.
7. Support the company’s sales and marketing activities by undertaking client
demonstrations and technical evaluations and participating in trade shows and similar
events.
8. Contributing to technical documentation and material collateral such as release notes,
webinars and newsletters.
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