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About us

Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it.

Join the Single Homeless Prevention Service (SHPS) as a housing coach, preventing and relieving homelessness of local people by finding sustainable solutions in the private rented sector.

Location: Crisis Brent Skylight (Harlesden) and local community settings. Crisis operates a hybrid working model. Working from home is an option in line with Crisis’ hybrid working policy

About the role

As a SHPS Housing Coach you will be working with individuals to prevent or relieve homelessness by sourcing affordable, suitable and sustainable private rented sector accommodation. You will also help individuals to address any other support needs they may have which are a barrier to achieving their goals and ending their homelessness by linking them with relevant agencies. This role requires skilled delivery of a range of interventions and a passion for working with those who face multiple disadvantages in society. We welcome candidates who can bring enthusiasm to learn, transferrable skills and/or have housing experience.

About you

To be successful in this role you will have transferrable skills and/or housing experience and can demonstrate skills and values in the following areas:

• Demonstrating a pro-active and solution-focused approach to supporting individuals overcome barriers they are facing
• Working towards ambitious key performance indicators of the service
• Supporting people to prevent and relieve homelessness (through assessments, housing people, advice and support to sustain tenancies)
• Liaising with a range of stakeholders effectively to achieve the best possible outcome for the people you work with (landlords, local authorities, DWP, etc.).
• Ability to work in a fast-paced and results focused environment.
• Excellent interpersonal, communication and administrative skills to manage a client caseload and own workload.
• You are pro-active and adaptable, uphold the dignity of all individuals you work with and demonstrate a willingness to follow best practice and a clear resolve to end homelessness.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.

Working at Crisis

As a member of the team, you will have access to a wide range of employee benefits including:

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 25 days’ annual leave which increases with service to 28 days and option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Sunday 23rd April 2023 (at 23:59)

Interviews will be held on Wednesday 3rd and Thursday 4th May 2023

OPEN EVENING: We are running an open evening at Brent Skylight on Thursday 13th April from 5.30-7.30pm. This will be an opportunity to find out more about our service, our current job opportunities and to meet some of the staff.

If you cannot attend, or would like to ask any questions before applying, we also have an online Q&A on the 4th April between 12 and 2pm. If you would like to attend this, please email hiring manager anita.silberbauer@crisis.org.uk to receive a link.

Accessibility

We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email jobs@crisis.org.uk and our Recruitment team will contact you to discuss how we can help.

For more information about our work please visit:

https://www.crisis.org.uk/about-us/

To see our work in action please visit:

youtube.com/user/crisishomelessness

twitter.com/crisis_uk

www.facebook.com/crisis.homeless

Registered Charity Numbers: E&W1082947, SC040094