Job Description
From our dazzling location in the heart of London, St Martins Lane offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theatre.
We are currently seeking an experienced Bar Supervisor to assist with the day to day running our various bars, all located within St Martins Lane. A good knowledge of cocktails and excellent service skills is a must. You will be responsible for delivering an Engaging Dynamic Guest Experience.
About the Role:
Under the general guidance and supervision of the Assistant Beverage Manager, the ideal candidate will help us optimise guest satisfaction through consistent high operating standards, and to carry out management shifts and take responsibility for entire operations across the different bars.
Key Responsibilities:
- Assist and oversee the running of the bars within the hotel.
- Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through.
- Focus on quality and consistency in all areas, food and beverage quality, guest service, cleanliness.
- Create and maintain a personal and respectful rapport with regular guests.
- Maintain standards of conduct, dress, hygiene, uniforms and appearance of team.
- Ensuring that orders for supplies are completed, delivered and accounted for.
- Attend daily line-ups/weekly meetings, and other meetings as required/ requested.
- Maintain and build communication with other departments.
- Promote creativity and innovation with your team especially in regards to the production of new beverages.
- Ensure that all staff within the department works in a manner which is safe and unlikely to give risk of harm or injury to selves or others.
About You:
The successful candidate will have the following skills and experience:
- Experienced as a Bar Supervisor within a 4/5 star hotel or equivalent.
- Excellent level of English verbal and written.
- Knowledge of point of sale systems and Microsoft Office.
- Good communication skills.
- Strong attention to detail.
- Possesses the ability to lead.
- Friendly and approachable manner.
- Come as you are. We want our team to be themselves and we celebrate and welcome diversity in all forms.
- Ability to work independently and to partner with others. We're in it together, we collaborate and support each other to create the best working environment for our team as well as the best memories for our guests.
No matter how big or small, a Morgans Original is always entertaining. It’s the best in: food, mixology, design and atmosphere. Morgans Originals is rooted in iconic cultural legacy, with a collection of independent hotels all sharing the same free spirit. Each hotel, one of a kind, is brought together by a shared culture and community.
If the above sounds like you and you have proven experience in delivering an amazing guest experience, we would love to hear from you.
In addition to competitive salary, we offer a range of benefits that include:
- Meals on duty and uniform meaning you’re fully dressed and fully fed at work.
- Free Dry Cleaning/Uniform washing, to ensure you’re ready with clean uniform for the next shift!
- Season ticket loan to help with the annual cost of travel.
- Ride to work scheme, a loan of up to £5000 to help with the cost of a bike and equipment if you want to ride to work.
- £500 referral bonus if you refer a family member/friend and they pass probation and stay six months.
- Guest Experience (A free night at St Martins Lane, Complementary Cocktail and Dinner and Breakfast the next morning) after passing probation so that you can experience what our guests do.
- Length of Service incentives (extra holidays) because who doesn’t love extra holidays!
- Excellent discounts across the Ennismore family for you, ranging from discounted stays as well as a food & beverage discount at most of the Ennismore properties.
- Healthcare cash plan provider to help towards everyday healthcare and get access to lots of ways to support your physical & mental wellbeing.
- Eye care vouchers – We are partnered with Specsavers, which means we can offer our screen using members of staff a voucher for a free eye test as well as a discount on a range of glasses.
- Regular Staff get-togethers (Summer party, Children’s Xmas Party, Department nights out) - we love to enjoy ourselves!
- Employee Assistance Programme - We've got your back, we work with a confidential service provider whom can offer support about anything whether it be medical, mental, legal or financial.
- Mental Health Champions – It’s ok to not be okay. We have a team of mental health champions who are here to help, whether it be having an initial conversation through to supporting you to get appropriate help.
- Quarterly & Annual Employee awards - Core shaker events are legendary, from different themes to costumes to the food, we celebrate each quarter as hard as we can.
- Lots of opportunity to progress and switch it up as part of a global family of brands.
If the above sounds like you then we would love to hear from you.
All applicants must be eligible to work in the United Kingdom, documented evidence will be required at interview stage.
Job Types: Full-time, Permanent
Salary: £12.50 per hour
Benefits:
- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Referral programme
- Wellness programme
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Supplemental pay types:
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: BARSUP