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Northern Care Alliance NHS Foundation Trust

PALS Officer

Id Job: 316e314

🏢 On-site
💼 Northern Care Alliance NHS Foundation Trust
📍 Oldham, England
🕒 1 day ago
💰 27055 – 32934 GBP ANNUAL

Job Description

The PALS and Complaints Department at NCA is looking for enthusiastic, committed people to join their team. You will be part of a team managing a PALS concerns for one of the Care Organisations within the NCA. You will need excellent communication (verbal and written), organisation and time management skills, alongside a proactive approach to develop and improve the service.

To act as a point of contact for people wishing to complain, raise concerns or give compliments about the NHS Services they have received. To log contacts/enquiries on the Trust’s PALS and Complaints database (Datix). Post holder must be able to work with minimal supervision and use considerable initiative and empathy to respond to enquirers in a timely and professional manner. To ensure all concerns/enquiries/ compliments are handled as locally as possible, escalating when appropriate in line with the Trust’s PALS and Complaints Handling Policy

The PALS and Complaints department provide a service across all 4 sites of NCA. The team is hardworking and the department is very busy with ever changing priorities. The department has a teamwork ethic, supporting each other to ensure the best service to our patients and their carers.

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