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Administrative Assistant

Job Description

To provide administration, booking outpatient appointments for the Imaging Directorate.

The key responsibilities of this role are the efficient and effective management of specific departmental and patient administration systems, ensuring strict adherence and compliance to all Trust policies and procedures.

• Entering patients details on both CRIS and iPM systems.
• Booking and rearranging outpatient appointments.
• Dealing with alterations and short notice cancellations of lists and notifying appropriate staff and patients.
• To receive all incoming post and process in a timely manner, and ensure all outgoing post is similarly processed.
• Advise patients and medical staff on special procedures and preparations required to ensure a successful examination.
• Dispatching appointment letters ensuring all relevant information and leaflets are included.
• Participate in providing assistance in completing daily tasks for other appointments clerks when required.
• Use tact and diplomacy to deal with distressed and emotional patients.
• Other duties as appropriate to the post

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