Job Description
Kent Community Health Foundation Trust’s IT Service Centre have an exciting opportunity for IT Service Centre Analyst within our internal IT support team located in Folkestone, Kent. We are looking for a talented and enthusiastic customer service orientated individual who is looking to start their IT career within an exciting and vibrant IT Support environment. You will receive ‘on the job’ training in a busy, professional but fun environment that will help you learn and develop into a strong IT Professional. After training this post will require you to work from home on a full-time basis. This is an exciting opportunity for the right individual to work within the NHS and gain IT knowledge and have exposure to a wide variety of IT systems and technologies. The successful candidate will predominantly provide 1st and some 2nd line technical support to all of our trust users covering both software and hardware technologies. You should have brilliant communication skills, and ideally some experience with Windows 10 and exposure to Microsoft Office products; (although this is not essential as you will receive full training).
Working as part of the KCHFT IT Service Centre Team the successful applicant will be responsible for: Providing 1st and some 2nd line telephone IT support for incidents and service requests.
- Logging Service Tickets (that come in via telephone and our web-based Service Portal).
- Troubleshooting and assisting in the resolution of IT related issues.
- Providing status updates to our Trust colleagues.
- Ensuring that tickets are created and resolved to a high standard.
- Being a part of the critical day-to-day operation and smooth-running of the IT Service Centre.
- A period of On-Call will be part of the role. Desirable Skills and Experience required (but not essential).
- Excellent telephone manner and customer service skills.
- Experience and understanding of MS Windows 10 and MS Office applications (Outlook, Word, Excel).
- The ability to accurately record, maintain and update service request tickets.
- Excellent time keeping.
- The ability to multi-task while paying close attention to detail.
- A flexible attitude and strong work ethic.
- Strong interest in IT (software and hardware).
One of the largest community NHS trusts in the UK, KCHFT are rated ‘outstanding’ by the CQC. We’ve got a passion for delivering high standards of care to patients and deliver excellent services to improve the health of our communities. To do this we need outstanding people who share our valuesCompassionateAspirationalResponsiveExcellent
We’re committed to equality, diversity and inclusion, which leads to better patient care and a happier workforce. So, all our colleagues have equal access to career opportunities.
We’ve signed up to be a real UK living wage employer. From September 2022, the minimum salary we’ll pay is £10.90 per hour (excluding apprentices). The real Living Wage is the only UK wage rate voluntarily paid by 7,000+ UK businesses who believe their staff deserve a fair wage. Committing to the real UK Living Wage is one way we’re delivering our pledge to be the best employer
Flexibility is another way we do this. In the NHS, we’re reminded every day how important life is. As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement without having to sacrifice time for personal interests or family commitments. We’ll support you to work flexibly in a way that will suits us both
Looking for professional development? We can support that too! Ourcareer pathwayswill help you achieve your aspirations
Job responsibilities
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
If you need an application form in an alternative format please let our recruitment team know so they can help you with this.
All information you supply on your application should, to the best of your knowledge, be true and accurate. Interviews are due to take place on the 13th April 2023.
Find out more about the community differencehere.
Good luck! We can’t wait to meet you and welcome you to #teamKCHFT, #cometocommunity
Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.