Job Description
IT Technician
Hours of work: Monday to Friday (onsite) 8am - 5pm with 1 hour lunch break
Serving around 1,000 users including staff and students across a large site, the IT department supports a highly developed network servicing almost 600 computers, laptops and printers. The department is led by the Director of Information Systems and Digital Strategy, and comprises the IT Technician, IT Systems Manager & Senior Systems Administrator.
KEY RESPONSIBILITIES OF IT TECHNICIAN
- Provide 1st and 2nd Line Support, ensuring the safety, security and integrity of all IT systems in use across the school.
- Provide IT support to all users, investigating and diagnosing IT faults and problems including hardware, software and network performance issues.
- Identify causes and provide or seek out solutions. This includes escalation to support contractors where required.
- Keep accurate and timely records within the IT Service Desk, making sure that the end user always receives feedback on the progress of faults and changes.
- Assess incoming incidents and prioritise work according to timescales and processes.
- Escalate technical issues to the IT Systems Administrator or Systems Manager as required
- Install and configure networked and cloud-attached PCs and laptops running Windows operating systems and peripheral devices including printers.
- Create User Accounts, manage permissions and passwords.
- Set up equipment for school assemblies and events in the absence of the Events Technician.
- Assist with the maintenance of the school IT asset register.
- Provide additional support to end users as required.
- Complete checklists for daily/weekly/monthly tasks as set out by the IT Systems Manager.
- Engage in training opportunities to further develop skills and knowledge in key areas, such as desktop support, networking and operating systems
- Maintain satisfactory standards of safety and security in relation to computer rooms and equipment.
- Undertake any other relevant duties as may reasonably be requested by your line manager.
THIS POSTHOLDER MUST
- Collaborate well with others to achieve high standards of end user satisfaction.
- Understand the need to adapt your style to suit the end user, and to communicate in a clear and confident manner.
- Demonstrate a proactive approach in building relationships with others.
- Show some experience of identifying and resolving issues relating to the following: Microsoft 365,Microsoft Windows, IOS, Printers and print management solutions, Internet and network connectivity, Wireless and local area networks, School-based software applications, Active directory
- Demonstrate a logical approach to problem solving and coordination of the information gathered to assist the technical team where necessary
- Be able to provide excellent customer service skills and demonstrate the desire to provide a professional it service to schools
TERMS OF EMPLOYMENT & BENEFITS
- 30 days holiday plus bank holidays.
- Complimentary lunch is provided onsite during term time.
- Interest free travel and computer purchase loans are available.
- The Trust offers a Stakeholder Pension Scheme with generous employer contribution levels (6% during probation with the option to increase to 13.5% after six months).
- Employee rewards hub providing discounts for shops, cinemas and gym membership
- Cycle to work scheme
- An Enhanced Disclosure and Barring Service (DBS) check is required as well as other safeguarding checks including references.
- Life cover
- Employee Assistance Programme
TO APPLY
Application
Please download an application form from our website and submit with a cover letter.
We reserve the right to interview and close the vacancy early, therefore early applications are encouraged. `
Your letter of application should address how you meet the criteria in the person specification. The recruitment process will include an interview and a task, followed by a second interview with the Head. Applicants will be required to bring their passport and proof of address to interview for identification purposes.
Commitment to diversity
FHS champions diversity and inclusion in the workplace and strongly encourages applications from all sections of the community.
Safeguarding
The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.
Job Types: Full-time, Permanent
Salary: £25,000.00-£27,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Life insurance
- Sick pay
- Wellness programme
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
Ability to commute/relocate:
- London, NW1 6XR: reliably commute or plan to relocate before starting work (required)
Experience:
- IT support: 1 year (required)
Work Location: In person
Application deadline: 11/04/2023