Job Description
About us: Come and be part of our team
Macdonald Botley Park Hotel & Spa provides an excellent balance for combining business with pleasure. The hotel is conveniently located to access the M3 and M27 motorways, and only 6 miles from Southampton Airport and Parkway Station, with easy links to London Waterloo.
We are the perfect base for visiting the south coast, and for any conferences or private events.
About a role:
As a Receptionist at Botley Park, you will play a vital role in delivering an outstanding experience to all our guests. You should have a keen eye for detail, an organised approach and a willingness to exceed our guest’s expectations. As a Receptionist, you will oversee the daily running of reception, working alongside the shift leader covering all aspects of the front office administration (including registration, porter services, telephone and face to face enquiries, concierge services, and guest reservations) to deliver a unique guest experience and brings the brand to life.
Outline Job Description:
· Ensure you provide guests with a prompt and efficient service, professional attention, and personal recognition.
· Oversee the day-to-day running of the shift, working with daily task lists.
Support in increasing occupancy and ADR through walk-ins and upselling at the front desk.
· Taking ownership of the safety and security of the Hotel during your shift.
. Respond appropriately to guest complaints, solicit feedback, and build relationships to drive continuous improvement in guest satisfaction.
· Ideally, being OPERA trained but not essential
This position will include shifts working and includes working Saturday and Sunday. Additional hours may be required to support the hotel during our busier periods, including bank holidays.
Salary: £10.75 per hour
Weekly hours: 40
Min 1 year of experience
Benefits:
- Uniform provided
- Free meals when on duty
- Accommodation available on request
- Generous discount on regular room rates
- Referral programme
- 25% off food, drink, and spa treatments across the group
- Free use of our leisure, pool, and gym facilities at off-peak times
- Auto-enrolment into our pension scheme and life assurance
- Access to the Employee Assistance Programme through Hospitality in Action
- Wagestream app offering a real-time view of accrued pay and access to it
Job Types: Full-time, Permanent
Salary: £10.75 per hour
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Referral programme
Schedule:
- 8 hour shift
- Day shift, Late Shift and Early Shifts on a rota basis
- Holidays
- Weekend Availability
Ability to commute/relocate:
- Botley reliably commute or plan to relocate before starting work (required)
Work Location: In person
Job Type: Full-time
Salary: Up to £10.75 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Southampton: reliably commute or plan to relocate before starting work (required)
Experience:
Work Location: In person
Expected start date: 01/05/2023