Job Description
Introduction
Are you a strong team player with a proactive approach to problem solving? Can you demonstrate excellent verbal and written communication skills? Do you have previous customer service experience? If so, we may have the perfect role for you…
We are looking for a full time Client Support Co-ordinator to join our thriving and growing company.
The Company
allmanhall is an independent, family-owned food procurement company, based in the beautiful countryside of Wiltshire, just a few miles outside Bath.
Our mission is to deliver sustainable value for every client, because good food shouldn’t cost the EARTH. We challenge and transform food supply so informed decisions become clear.
Our team is made up of talented, professional, and passionate individuals, who could work anywhere but choose, and are proud to be, a positive part of allmanhall.
Our values – at our core, this is what makes us allmanhall:
- Everyone matters
- Agile and independent
- Real results
- Thought provoking and informed
- Here for the long term
The Role
The purpose of the role is to provide professional support to a portfolio of clients, taking ownership for issue resolution and delivering outstanding client service satisfaction to aid retention.
Main duties and responsibilities of this role include:
- Assist with the mobilisation of new client accounts in respect of suppliers, ensuring that all administration and documentation is in place
- Act as support desk for clients and suppliers - handle, manage and resolve client/supplier issues, as directed by the Support Team Leader. Record all correspondence as case files
- Ensure that Salesforce is updated with any new details and ongoing case information relating to suppliers and clients is accurately maintained
- Deal with catering control platform cases, seeking support or escalating only if they cannot be resolved within the Support team
- Support data entry onto catering control platforms (IPs, nutrition, dietetics and allergen information), as required by the business
- Provide reporting and updates to the Support Team Leader and Directors as required
- Support the Relationship Managers and attend occasional client meetings as required
- Provide cover for the Support Team Leader and other Support Co-ordinators in their absence
- Provide appropriate paperwork / documents to clients as necessary
- Ensure supplier product initiatives and key service updates are communicated to all clients
- Cover reception as required; answering/handling/transferring calls, enquiries and requests in a prompt and professional manner in line with company protocol
- Champion allmanhall’s platforms and tools made available to the client
- Identify opportunities to develop and retain the account, providing support for the client and in line with objectives.
Essential Experience
- Have previous customer service experience
- Demonstrate a can-do attitude and a real desire to help our clients
- Have excellent planning, organisation, prioritisation and attention to detail skills
- Have strong computer skills, including advanced Word, Excel and PowerPoint
- Have GCSE English and Maths Grade C/4 or above, or equivalent
Desirable
- Catering knowledge/experience
- Working in an office environment
- A passion for food!
The Contract
Full-time: 37 hours per week. Monday to Friday 08:45 - 17:15 (with an early finish on Fridays at 16:15).
Current core hours within our Flexi-Scheme policy are 09:30 - 14:00. Whilst we are willing to offer flexibility to all our team, we will need to ensure that client requirements are met throughout the working week.
Salary: £21,000 per annum plus a competitive benefit package
Work location: Head Office - SN13 0NY
Job Types: Full-time, Permanent
Salary: £21,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Private medical insurance
- Store discount
Schedule:
Supplemental pay types:
Ability to commute/relocate:
- Corsham: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person