Job Description
Are you an experienced Restaurant or Coffee Shop Assistant Manager or Team Leader with exceptional customer service skills?
Looking for a change of scenery, the perfect work/life balance and the opportunity to work for a family-owned and consistently successful company?
A rare and much sought after full-time role has arisen within our Front of House Coffee Shop and Restaurant team.
Duties
- Assisting the Front of House Manager with day to day operations
- Responsibility for the management of the team in the absence of the Front of House Manager
- Ability to seamlessly manage Front of House operations and customer flow during breakfast, lunch and afternoon tea offerings
- Working closely with the Kitchen Team to ensure a five star customer experience first time and every time
- Attentive to any customer concerns whilst displaying a professional demeanor at all times
- Answering telephone calls and assisting customers with enquiries and bookings
- Supporting colleagues at peak times and undertaking any operational duty which may be reasonably required to ensure customer expectations are met
- Ensuring all duties are carried out in accordance with our full Health and Safety requirements, including food hygiene regulations and COSHH, licensing and employment regulations
- Maintaining of the highest standards in all other aspects of the role
- Keep abreast of trends and developments in the industry, such as menus or trends in consumer tastes
Essential Requirements
- Experience as a Restaurant/Café/Coffee Shop Assistant Manager or Supervisor/Team Leader in a busy fast-paced commercial and customer-facing operation
- Exceptional customer service skills
- First-class communication and leadership skills, with a proven ability to motivate and develop staff
- Hands-on approach with a keen eye for detail
- Superior performance management and people management skills
- Positive and outgoing personality with energetic and flexible outlook
- Experience of IT systems and process and Word/Excel literate
The Benefits
- Very sociable day-time working hours*
- Desirable rates of pay
- Ongoing training to help develop and enhance your skills
- Fun and rewarding working environment
- Competitive staff discount and opportunity to join company pension scheme after successful completion of probationary period
- Free parking onsite
*Working hours are flexible between 8.00 am and 5.30 pm, and will include alternate weekends and some evenings.
Shortlisting/Interviews - Shortlisting and interviews will take place up to and including the application closing date unless a suitable candidate is found, in which case the vacancy could close earlier.
Application closing date: Monday 17 April 2023.
Job Type: Full-time
Salary: From £11.00 per hour
Benefits:
- Company pension
- Employee discount
- On-site parking
Schedule:
Supplemental pay types:
Education:
Experience:
- Assistant Manager/Team Leader: 2 years (preferred)
Work Location: One location
Application deadline: 17/04/2023