Communication Oral Communication
- Summarises and interprets complex, conceptual and special matters to aid others’
understanding and aimed at their needs
- Uses appropriate styles and arguments to influence and negotiate satisfactory
outcomes
- Monitors understanding of others, develops approach and takes corrective action
if required written communication
- Anticipates the others’ needs for information
- Adjusts the level of content to suit audiences with varying levels of understanding
and ability
- Provides information in a suitable format so that the others’ needs are met
- Uses a range of different formats, chosen to the diverse needs and ensure
understanding
Decision Making Independent Decisions
- Considers wider impact of decisions, assesses possible outcomes and their
likelihood
- Uses judgement to make decisions with limited or ambiguous data and takes
account of multiple factors
- Distinguishes between the need to make a decision, when to defer and when not
to take a decision
- Collaborative Decisions helps others to explore options that initially appear to be
inappropriate or unfeasible and recognise when a decision is or is not needed
- Enables others to contribute to decisions
- Ensures that options are weighed, outcomes identified, and chances of success
considered
- Challenges decisions, appropriately to ensure consideration and processes are
robust
- Provision of Advice
- Anticipates and highlights issues that need to be considered
- Outlines possible impacting factors, assessing their degree of influence on the
choice of options
- Ensures previous learning is included
Initiative & Problem Solving
- Solves standard, predictable problems in accordance with procedures and
precedent
- Adapts approaches to produce suitable and acceptable solutions
- Analyses problems to identify their cause
- Takes action to prevent recurrence of problems
- Considers possible solutions to identify those which offer wider benefit
- Obtains evidence to support intuition
Liaison and Networking Liaison
- Ensures that accurate information is passed on to the most appropriate people in
a timely fashion to improve working practices
- Co‐ordinates own effort with that of others so the work is completed effectively
in line with team objectives
- Promotes a positive image of the Institution
- Participation in networks
- Works across team boundaries to build and strengthen working relationships
- Shares information and ideas to help others develop their practice
- Is involved in networks to pursue a shared interest as a requirement of the role
- Building Internal networks
- Actively seeks to build productive and enduring relationships between teams to
strengthen working relationships and foster collaboration