Job Description
Customer Service - Digital Marketing - Altrincham - 37.5 hours
23k - 25k basic
Hybrid Working Environment
Are you passionate about helping small businesses online?
We are looking for a customer service specialist to join our Inbound Lead Generation Team, delivering next-level customer service and digital marketing services on a hugely varied portfolio of clients.
Where do you fit in as an Account Manager?
Our Inbound Lead Generation Team works with over 1700 clients, delivering impeccable service to all without compromise. Your role will mainly revolve around customer service, welcoming new clients on board, ensuring processes are completed correctly with the perfect understanding of what we can do for them, whilst also spotting and pitching opportunities for our clients to expand their marketing. Alongside this, you will also be expected to deal with the daily inbound enquiries through email, and over the telephone.
We are therefore looking for someone who is a brilliant all round communicator, passionate about Digital Marketing and looks to bring the best results and service to our clients.
Desirable Skills for an Account Manager:
● Good Knowledge of Google Ads Campaigns
● Practical use of Google Analytics
● Working with SMEs/SME background
Essential Skills for an Account Manager:
● Well organised
● Good time management skills
● Team Player
● Positive can-do attitude
● Customer service/Account Management skills
● Client focused mindset
● Commercial acumen
Who are Add People?
Add People are built to serve small to medium-sized businesses. There are 6million in the UK, that account for 60% of the employment of the nation. They are the lifeblood of the economy and we’ve been serving them since 2002.
But, they’re a diverse bunch …And we don’t discriminate, we put as much effort into growing their business online whether they’ve 1, or 101 employees.
With our team of over 250 digital marketing professionals and 4000 clients around the world, it’s our aim to help small businesses thrive.
We’re a Google Premier Partner, Microsoft Elite Channel Partner and a Facebook Marketing Partner … and have been awarded Investors In People (IIP) “Platinum”.
As an Investors in People Platinum Accredited company, we offer a structured onboard, extensive training and development, with continuing discussion and focus around career progression.
The flexibility of our hybrid working environment means you can work on site and collaborate with other colleagues in our open plan office space in Altrincham or work from home.
Our friendly and supportive culture makes Add People, the perfect place to embark on a digital career, of further progress your account management journey.
Why work for Add People?
● Sociable working hours
● Healthcare scheme
● Contributory pension
● 30 days holiday which increases with service (includes BH’s)
● Sick pay
● On-site bar
● Cycle to work scheme
● Weekly pay
● Subsidised social events
● Regular incentives and rewards
● Hybrid working - remote/ collaborative office based
Reference ID: LGN
Job Types: Full-time, Permanent
Salary: Up to £25,000.00 per year
Job Types: Full-time, Permanent
Salary: £23,000.00-£25,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Referral programme
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Altrincham, WA15 8AB: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: LGN