Job Description
Role: Client Services Co-ordinator
Department: Client Services Team
Locations: Flexible between Plymouth North Hill, Plympton and Plymstock
Hours: 35 per week, Monday to Friday
The Opportunity…
At Wolferstans, we care passionately about the experience that clients have when doing business with us. Clients who contact us to deal with sensitive legal matters are placing a great deal of trust in us and it is critical that we repay this trust by treating them with the warmth, professionalism, understanding and courtesy that they deserve.
Our Client Services Team are the first point of contact for prospective clients who get in touch with us and we are looking for a friendly, confident and articulate individual to join our team as a Client Services Co-ordinator.
In recent years we have won “Large Business of the Year” at the Plymouth Business Awards, won “Law Firm of the Year” and “Team of the Year” at the 2022 LawNet Awards and secured our place in the Times Legal Top 200 – why not come and be a part of our success?
What will you do? As a leading regional firm of solicitors, Wolferstans regularly receives telephone enquiries and personal visits from potential clients requiring fee and other information about our various legal services.
A natural “people person”, you will have a gift for building rapport and a warm, friendly demeanour. Your conversational and engaging style will help clients appreciate the many benefits of choosing Wolferstans for their legal needs.
Previous experience of relationship building and customer engagement in the ‘service’ sector would be desirable. Individuals without such experience, however, should not be deterred from applying as full training will be given.
Your previous experience of having strong client care skills and excellent time management skills will enable you to manage your own workload, use your initiative and deliver the excellent service expected by our clients.
What do you offer?
Excellent:
- Communication and client care skills
- Time management skills and able to prioritise effectively
- Attention to detail, confident IT skills and a proactive approach to the role
Able to:
- Deal sensitively and appropriately with confidential information
- Develop and maintain strong relationships with clients and other business sources
- Work well under pressure within stipulated timescales and meet deadlines
- Enjoy working from home, or at the office, as part of a team and using your own initiative.
You will be:
- Proud of a professional and positive work attitude with the ability to embrace change.
- Willing to attend courses and webinars to increase knowledge and understanding.
- Keen to work towards or demonstrate the firm’s core competencies.
- Committed to Wolferstans, and able to provide a confident and positive input, taking responsibility and ownership for the success of the firm and your own development.
Closing Date:
Ideally, we are looking for our new Client Services Coordinator to join the team in April 2023, so we are keen to talk to suitable candidates at the earliest possible opportunity and will close the vacancy to new applications once conversations reach an advanced stage to avoid wasting anyone’s time. We would therefore urge candidates who are interested in this vacancy to get in touch ASAP and discuss the opportunity with us.
Job Types: Full-time, Permanent
Salary: £18,000.00-£22,000.00 per year
Benefits:
- Company events
- Wellness programme
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Plymouth: reliably commute or plan to relocate before starting work (required)
Work Location: One location
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