Receptionist - Bank
Richmond Village Northampton
Bridge Meadow Way, Northampton NN4 5EB
Providing more than just retirement living, Richmond Villages offer an aspirational lifestyle to our residents and our first-class accommodation requires a first-class reception service. As a Receptionist at Richmond Village Northampton you’ll ensure all callers and visitors are greeted in a professional manner and provide ongoing administrative support to the Administrator and Village Manager.
Working hours and salary
£10.50 per hour
Bank contracts available only.
What your typical day involves
Providing a warm welcome to visitors in the village reception, ensuring they sign in and refreshments are offered
Answering incoming calls to the village reception, directing calls as appropriate and ensuring message are relayed
Dealing with queries from residents - reporting these as required
Receiving money from residents and their families for sundry items, providing receipts and confirming payments as required
Ensuring the display information board is kept up to date
Managing incoming and outgoing post, ensuring all correspondence is dealt with promptly and any outstanding items are reported to the Administrator
Ensuring bookings are made and records are updated such as restaurant bookings, maintenance and transport requests
Ensuring office supplies are maintained and any issues with equipment are reported or call outs are made
Maintaining and updating records such as master copy forms, room status reports and the Village residents list
Who we’re looking for
With strong communication skills and an excellent telephone manner, you’ll have experience of using a telephone switchboard and be competent using Microsoft Office. Excellent attention to detail and the ability to manage your own time, you’ll work well within a team but also on your own initiative. Experience of working on a reception or in a care home environment would be advantageous.
What we’ll offer you in return
- 28 days holiday
- Paid breaks
- Hot meal provided on a 12-hour shift
- Comprehensive induction, on-going training and development and options for internal apprenticeship schemes
- Access to MyHealthcare which gives you quick, easy access to free support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support – all available from one phone number
- Additional health & wellbeing tools including Be Me App, Healthy Minds, Gym Pass & discounted health assessments
- NEST workplace pension, life assurance & bereavement support
- Healthcare Insurance Cash plan (after 18 months’ service) giving you the ability to claim on everyday treatments like dental, optical and private prescriptions
- My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing
- Wagestream – Access your income before pay day, if and when you need it
Only available to permanent employees where Healthroster is used. The above benefits are for permanent employees only - please speak to us about the benefits available for bank workers.
Who we are
Richmond Northampton is located close to the M1 offering excellent links to both the south and north of the country.
Registered ‘Outstanding’ with CQC, our 30 bed care home at Richmond Northampton offers nursing and dementia care in a bright, and beautifully presented environment. Residents have a private en suite bedroom with modern profiling bed and are encouraged to bring favourite possessions and furniture. We have received fabulous reviews and a consistently high rating on the independent website carehome.co.uk.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.