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YMCA St Pauls Group Logo

Housing and Support Coordinator

Id Job: 316e304

🏠 On-site
💼 YMCA St Pauls Group
📍 Surbiton, England
1 day ago
💰 31895 GBP ANNUAL

Job Description

Housing and Support Coordinator

Responsible to: Housing and Support Manager

Responsible for: A team which includes Housing and Support Officers, and Housing and Support Assistants

Hours of Work: 40 hours on a shift rota including weekends

Work Location: YMCA Surbiton; although may be required to work at any

YMCA SPG location

Job Purpose

Property Management and other community operations teams (Health and

Wellbeing, and Children Youth and Families) to deliver the best service for our residents

Tenancy and License conditions, and deal with any anti-social behaviour, making appropriate decisions in line with the YMCA policies and procedures.

Organisation Context

YMCA St Paul’s Group (SPG) is the largest YMCA in Europe and a leading provider of supported housing in London and beyond, providing a safe place to stay to about 1,200 young and vulnerable people each night.

We provide housing and support to those in need of a place to call home and support them with services that empower them to build a positive future.

We support children, young people, and families to be safe, healthy, connected, and confident.

We bring people together by encouraging them to be healthy, physically, and mentally.

We help nurture an environment where people of all faiths and none can understand and express the love of God.

We empower our residents, staff, and users by providing them with excellent service and welcoming properties where they can thrive.

We enable the Charity to respond to the future with an equipped and empowered workforce that is flexible and agile.

The vision of YMCA St Paul’s group is to empower young people by providing the resources and support so they can thrive. We wish to create inclusive, active and healthy communities where everyone can flourish.

Our approach is informed by our Christian faith and we work with fellow community collaborators to see this vision realised. Our core values underpin the way that we deliver our work, and our aim is to create an inclusive culture where our staff, residents and customers feel a sense of belonging and can be their authentic selves.

Duties and Responsibilities

Supervision

CORE-HR IT system

Housing Management

Support

Housing Management Coordination

Support Coordination

Finance and Budgetary Management

General

Confidentiality, Data Protection and Health and Safety guidelines and policies

Diversity Policy and other policies and procedures adopted by the

Association

Scope and Limits of Authority

Working within Housing Benefit legislation, the provisions of the Supporting People contract, and locally agreed policies and procedures, the post holder is responsible for ensuring a comprehensive Housing Management and Support service.

The postholder is also responsible for the issue and recording of the Resident

Discretionary fund.

Housing and Support Manager

Person Specification/Key Competences

KNOWLEDGE

Essential Desirable

Understanding of the problems facing Have an understanding of the YMCA and it’s homeless people and homelessness services issues

Two years minimum previous line Knowledge of excellent customer care management experience delivery, meeting standards outlined in contracts

Have a good working knowledge of social housing and understanding of
Supporting People

Understanding of how to enact safeguarding procedures for vulnerable adults and children

Have a working knowledge of the

Welfare and Benefits system – including Universal Credits

EXPEREINCE

APTITUDES AND SKILLS

To have a sound experience of dealing Experience of handling Housing Benefit and with Housing Benefit claims and other Universal Credit appeals social security benefits

Experience of dealing with emergencies,
challenging situations and people

Experience of managing staff

Experience of evaluating working tools and systems

APTITIDUES AND SKILLS

Essential Desirable

Able to produce reports and present work analytically

Able to develop and maintain positive working relationships with others

Able to form non-judgemental and constructive relationships, especially with vulnerable people, whilst holding clear boundaries

Good organisational skills, being able to work under pressure, to prioritize and meet deadlines

Excellent communication and interpersonal skills

Able to confront difficult situations and reconcile different viewpoints

Able to proficiently use IT systems, including working with databases, Microsoft office, email, internet

Able to work occasional unsocial hours, including evenings, weekends, and public holidays

Able to work effectively in an Equal Opportunities & Diversity environment

Able to respect the Christian ethos of the YMCA and uphold its values

Housing and Support Coordinator

Terms and Conditions of Employment

Salary

£31,895

Hours of Work

40 hours per week, generally worked within office hours, Monday to Friday, with occasional evening and weekend work

Annual Leave

Commencing at 25 days per annum plus public holidays (for five day per week workers; otherwise pro-rata).

Conditions of Appointment

Subject to satisfactory references, medical clearance, Disclosure & Barring Service check and verification of ability to work in the United Kingdom. Also required to wear staff badge, and where appropriate, supplied uniform.

Probation Period
Six months.

Continuity of Service

For those already employed within the YMCA Federation, continuity of service will be recognised for pension and annual leave entitlement, but not statutory rights.

Notice Period
One week during the probation period and then a minimum of one calendar month.

Pension

Subject to certain criteria set by Government, you will be auto-enrolled into our chosen workplace pension scheme. The default position on Auto-Enrolment will be for your contributions to be made on a Salary Exchange basis, but you will have the option to opt-out of this arrangement. In respect of these Salary Exchange arrangements, you agree that your gross pay will be reduced by an amount equal to your Salary Exchange contributions.

Other Benefits

Free use of the health and fitness facilities; a staff discount in restaurants.

Job Types: Full-time, Permanent

Salary: £31,895.00 per year

Benefits:

Schedule:

Ability to commute/relocate:

Work Location: In person

Expected start date: 30/04/2023


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