Job Description
Employee Relations Case Support Partner
We are seeking an Employee Relations Case Support Partner to join JP Morgan in London on an initial 12 months contract. For this role you will specifically be dealing with HR cases for sickness, absense and performance.
As a member of the Employee Relations (ER) Support team in HR you will be an ER Case Support Partner, supporting employees, managers and other member of the HR to navigate and successfully conclude informal resolution, formal performance management, complex sickness, capability management and other Support related activities.
The Global Employee Relations organisation within HR focuses on enhancing the employee experience and developing best in class people practices firm wide. The team helps to set and implement a global vision, strategy and operating model to better understand and respond to employee needs and concerns; as well deliver exceptional employee experience. This includes partnership with the business, function, and HR leaders on an in-depth review of feedback, culture & conduct and employee experience aspects of regulatory-related deliverables. Overall, this organization spans the traditional HR lifecycle, employee engagement and broader listening strategy.
ER Support Team – Responsibilities
As an Employee Relations you will provide a service that is employee-focused and take a coaching approach to solving issues while also being commercially focused, practical, and legally compliant.
- Case Management: Execution of ER Support Case Management in EMEA in a timely and efficient manner to include informal resolution, formal performance management, capability management and other global Support related activities.
- Providing judgement/identifying solutions for complex/sensitive employee related matters across EMEA, primarily UK.
- Possess an understanding of issues affecting Employee Relations internally, e.g. legal restrictions, case management operational standards, etc. Developing appropriate strategies to support business growth whilst ensuring adherence to operational standards and regulatory compliance.
- Conflict Resolution: Support in addressing conflicts that arise in the workplace, striving to resolve them in a positive manner that facilitates resolution for all parties.
- HR Policies and Procedures: Proactively providing guidance/training (as appropriate) to HR Partners, managers and employees and other HR stakeholders on the review, interpretation and dispositioning of matters relating to HR policies and procedures.
- Process Improvement: Demonstrate a change management mindset through identification of opportunities to enhance the employee experience through process improvement and refinement of services.
Required qualifications:
- Experience and demonstrated success in managing HR/ER matters in an effective and efficient manner, ideally within a global, matrixed, and complex business.
- General knowledge of UK/EMEA employment laws and regulations.
- Understanding of financial and HR related industry trends and applies them in decision making, where appropriate.
- Strong analytical/fact based decision-making skills combined with the ability to think innovatively.
- Possesses a risk and control mindset; follows published and tracking activities related to carrying out key responsibilities.
- Recognizes the need for evolution of process and procedures to drive greater employee and stakeholder satisfaction
- Applies technical knowledge and business acumen to fact pattern and determines appropriate solution.
Preferred qualifications:
- Undergraduate Degree or CIPD qualifications
*Please note that this role will be working on a hybrid model of 3 days in the office and 2 days work from home. When working from home you'll require your own PC/Laptop as they're not provided*
Job Types: Full-time, Temporary contract
Contract length: 12 months
Salary: £250.00-£350.00 per day
Schedule:
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Experience:
- Employee relations: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in London
Reference ID: 294545.1/NJ