Internal Closing Date: 6th April 2023
About Enterprise
Enterprise is the UK B2B division of BT Group, and we mean business for 1.2 million business and public sector customers. Our customers range from big household names and government departments, right through to small businesses and new start-ups. But regardless of size, we provide organisations with fixed voice, mobility, fibre connectivity, and IT services, as well as future facing innovations such as 5G, IoT and AI. Our BT Wholesale business, which is part of Enterprise, helps around 1,400 communication providers and other organisations to provide fixed or mobile phone services to their customers.
Shape Tomorrow - You innovate with some of the biggest names in tech and help critical public services to deliver for the nation. You use technology to drive positive change in society and are committed to sustainability and being kinder to our planet.
Get Rewarded - You have competitive pay frameworks, generous pension contributions and benefits you can tailor to your needs. You work in brand new, state of the art workplaces, designed to support our smart working philosophy of ‘3 together, 2 wherever’.
Be You - You support, respect, and appreciate each other and always put safety and well-being first. You bring your full self to work within an inclusive culture that recognises the importance of nurturing under-represented talent.
Grow - As part of BT Group you have the chance to take your career in lots of different directions. You have unlimited learning opportunities and access to talent programmes designed to help you to be your best.
Execute the operational contractual activities and risk management of partner contracts, working closely with the PSMs and their partners, creating healthy tension,
to ensure partners are adhering to all contractual T&Cs and performance KPIs.
Why Business Unit/Function
Within the SME sales function, our desk, indirect and local business teams offer customers (UK businesses of 100 employees or less) seamless access, to the most appropriate channel or resource to serve their volume non-customised product needs at a standard rate. We maintain a national approach to serve smaller customers.
Through proactive channel management, focused marketing and strong propositions, we provide the best customer experience at the best possible operating cost , minimise customer effort, and maximise coverage of the volume market.
- Manage the contractual e2e process of agreeing contract terms and conditions with Partners as and when required (new, renewal, renegotiate, terminate)
- Accountable for operational contract activities
- Uses contract as a negotiating tool where required by initiating and using contract levers and KPIs to drive performance of the partners
- Completion of pre-contract activities, e.g. contract templates, and in life management, and refresh, of the same
- Constantly learn and develop knowledge across product, market and industry, using this insight to help drive the acquisition agenda for the channel by using the contract as a sales tool.
- Commercial and contractual integrity of the channel
- Contract management skills - work with PSMs to hold partners to account for adhering to contractual obligations and performance metrics.
- Negotiation skills - liaise with Legal, and external lawyers, on contract terms during in-life, negotiating with the partner where required (e.g. where it is a complex business requirement) as and when they are raised.
- Commercial acumen – to understand the requirements of the contracts from a business financial perspective, and the implications of non adherence by partners (actions or performance)
- Graduate background with good business and legal acumen
- Legal training or knowledge and expertise of contract law
- Previously worked in a fast moving and evolving sales environment
- Previous customer/partner engagement from a legal and contract management perspective from CXO level down
- Ability to effectively negotiate contract terms with external third parties at CXO level
- MS Powerpoint, Excel and Teams use and understanding to an excellent level
- Good knowledge of the BT and EE product set
- Knowledge of the ICT industry and sales channels to market
- Competitive salary
- 10% on target bonus
- 25 days annual leave, plus bank holidays
- Pension scheme (5% from you, 10% from BT)
- Flexible benefits
- Employee discounts (50% off EE for you, 30% off EE for friends & family and discounted BT broadband & TV)
- Flexible Working - This role offers a 3 together, 2 wherever working model
Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and criteria. So, if you're excited about this role but your past-experience doesn't align perfectly with every requirement, don’t worry – we’d still love you to apply!
When you submit your application, it will be reviewed by our recruitment team. If successful, you’ll move onto the interview stage of the process. If unsuccessful, you’ll be notified by email.