Job Description
The postholder will provide administrative support to the intermediate care teams (inpatient wards, bed managers, Inpatient therapy team, dietician, SALT, community Nursing, Community Therapy, Pharmacy team, End of Life (rapid and planned). They willcontribute to the effective running of the Clayponds site and community teams as needed. This will include providing cover for the reception, switchboard and ward administrators.
The postholder will ensure the successful implementation of a single administration team that supports the clinical as well as the business functions.
The function of this role is IT based in line with the service objective of being paper light, this will entail fully utilising system one, Microsoft office (including excel and outlook) and other IT equipment such as telephonetics and projectors.
- Previous applicants need not apply*
- Responsible for the day to day administration across intermediate with other members of the team.
- Responsible for supporting colleagues ensuring work is completed within an agreed timeline.
- Able to populate reports and collate data on agreed templates
- Act as point of contact for patients and visitors, this will entail being calm, professional and empathetic whilst dealing with potentially sensitive and stressfully situations.
- Act as point of contact for peers and participate in peer support work within Ealing Community Partners.
West London NHS Trust is one of the most diverse providers of mental health, community and social care in the UK.
Our 3,982 staff care for people in hospital and in the community, helping them to recover and go on to lead full and productive lives. We aim to be the best organisation of our kind in the country.
We provide care and treatment for more than 800,000 people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries and care homes), hospital, specialist clinics and forensic (secure) units.
We’re rated good overall by the Care Quality Commission (CQC).
Together, we’re committed to promoting hope and wellbeing, working with patients, service users, carers, families and partners across the communities we serve.
We are keen to ensure that our workforce reflects the community it serves, particularly in terms of ethnicity, gender, disability, LGBTQ+ and experience of mental illness.
West London NHS Trust is delighted to have been awarded the contract to provide community services in Ealing over the next 10 years. We have formed a partnership (Ealing CommunityPartners) with Centraland North WestLondonNHS Trust (CNWL), The Hillingdon Hospital NHS Trust and a number of other partners to provide community services throughout Ealing.
Intermediate care within Ealing consists of bedded rehab and admission avoidance, community admission avoidance, Discharge to assess Pathway one and Ealing Integrated Discharge Hub. Having this teams within one service allows us to support patient journeys effectively and support staff development.
The team is comprised of 183 members of staff and 38 contractors including, Medics, Nurses, Occupational therapists, Physiotherapists, SALT, Dieticians, Health care support staff, Psychologists, Admin and clerical and support teams inc. domestics and transport.
Main responsibilities include:
- Responsible for the day to day administration across intermediate with other members of the team.
- Responsible for supporting colleagues ensuring work is completed within an agreed timeline.
- Able to populate reports and collate data on agreed templates
- This role will act as point of contact for patients and visitors, this will entail being calm, professional and empathetic whilst dealing with potentially sensitive and stressfully situations
For further details regarding the role and responsibilities, please refer to the attached Job Description and Person Specification.