Job Description
Who we are.
Imosphere provides pioneering technology solutions to the health and social care sector. We build software that powers research and improves lives. Our software is used across multiple territories and domains - from Scotland to California, from mental health to cancer research.
We’re an SME of approximately 50 people headquartered in Nottingham. We’re passionate about building great software that improves people’s lives. Our vision is to make health and care profoundly better by bringing people’s information to life. Our software has accelerated cancer research, enabled people to access care services, and helped those most in need.
Why Imosphere?
- We focus on your continuous development. We pride ourselves on fostering an inclusive, digital-first culture that invests in you.
- The wellbeing of our employees is a high priority.
- We promote flexible working arrangements and hybrid working wherever feasible so that you may always be at your best - wherever and whenever you work.
- We believe in an open culture where everyone is approachable.
- We recognise not only the outcome but also the effort. We value integrity and ethics above all.
- We believe diversity is about inclusion, embracing differences, and developing together. We embrace and celebrate diversity at Imosphere.
Your role
Hours: Full-time
Contract: Permanent
Location: Whichever works best for you (hybrid or remote)
Where you’ll fit
You will be part of the Delivery Team and will report to the Delivery Team Manager. You will predominantly be responsible for managing the day-to-day implementation and support activities for our customers who represent different Integrated Care Boards across the country, and who use our Formulate product for Personal Health Budget (PHB) solutions.
What you’ll do
- Manage all PHB customer projects.
- Arrange and attend customer meetings.
- Provide day-to-day telephone and email support.
- Onboard new customers with our solutions.
- Carry out data collection of local PHB cases.
- Use PHB data to identify improvements to processes and practice.
- Manage annual configuration updates.
- Understand each customer’s requirements and processes.
- Deliver customer training.
- Develop and maintain documentation and training materials.
- Conduct customer health checks.
- Support the sales team with demos of the PHB solutions.
- Arrange and represent Imosphere at customer launch events.
- Provide help with organising customer user groups and webinars and attending or participating where required.
- Produce project and customer documentation for the customer knowledge base as required by the Delivery Team Manager.
- Work closely with the product managers to enable them to produce product documentation that clearly meets customer needs.
- Maintain accurate customer records.
- Keep up with national policy changes in relation to supporting customers.
- Participate in internal projects or initiatives that will deliver improved customer service, resource utilisation, and efficiency across the business.
- Help to improve and re-develop existing processes.
- Work on tasks of varying levels of seniority.
- Identify risks to projects and customer retention and escalate these where appropriate to the Delivery Team Manager and Account Manager.
- Support annual account meetings with customers.
- Identify opportunities for "up-sell' of additional products to existing customers or new sales to neighbouring organisations and pass these to the sales team.
This job advertisement sets out the scope of the role, together with the main duties of the post at the date when it was completed. It does not include or define all tasks which the post holder may be expected to carry out.
Duties may vary from time to time without changing the nature of the post or the level of responsibility. The post holder may also be required to carry out any other duties as required by their Line Manager.
All employees at Imosphere are expected to maintain awareness of latest data protection and security threats, follow internal information security procedures, identify potential omissions through the appropriate channels, raise information security incident reports following the company’s incident reporting process, and ensure any information relevant for Business Continuity is kept up to date.
What you’ll bring to the role
Who we are.
Imosphere provides pioneering technology solutions to the health and social care sector. We build software that powers research and improves lives. Our software is used across multiple territories and domains - from Scotland to California, from mental health to cancer research.
We’re an SME of approximately 50 people headquartered in Nottingham. We’re passionate about building great software that improves people’s lives. Our vision is to make health and care profoundly better by bringing people’s information to life. Our software has accelerated cancer research, enabled people to access care services, and helped those most in need.
Why Imosphere?
- We focus on your continuous development. We pride ourselves on fostering an inclusive, digital-first culture that invests in you.
- The wellbeing of our employees is a high priority.
- We promote flexible working arrangements and hybrid working wherever feasible so that you may always be at your best - wherever and whenever you work.
- We believe in an open culture where everyone is approachable.
- We recognise not only the outcome but also the effort. We value integrity and ethics above all.
- We believe diversity is about inclusion, embracing differences, and developing together. We embrace and celebrate diversity at Imosphere.
Your role
Hours: Full-time
Contract: Permanent
Location: Whichever works best for you (hybrid or remote)
Where you’ll fit
You will be part of the Delivery Team and will report to the Delivery Team Manager. You will predominantly be responsible for managing the day-to-day implementation and support activities for our customers who represent different Integrated Care Boards across the country, and who use our Formulate product for Personal Health Budget (PHB) solutions.
What you’ll do
- Manage all PHB customer projects.
- Arrange and attend customer meetings.
- Provide day-to-day telephone and email support.
- Onboard new customers with our solutions.
- Carry out data collection of local PHB cases.
- Use PHB data to identify improvements to processes and practice.
- Manage annual configuration updates.
- Understand each customer’s requirements and processes.
- Deliver customer training.
- Develop and maintain documentation and training materials.
- Conduct customer health checks.
- Support the sales team with demos of the PHB solutions.
- Arrange and represent Imosphere at customer launch events.
- Provide help with organising customer user groups and webinars and attending or participating where required.
- Produce project and customer documentation for the customer knowledge base as required by the Delivery Team Manager.
- Work closely with the product managers to enable them to produce product documentation that clearly meets customer needs.
- Maintain accurate customer records.
- Keep up with national policy changes in relation to supporting customers.
- Participate in internal projects or initiatives that will deliver improved customer service, resource utilisation, and efficiency across the business.
- Help to improve and re-develop existing processes.
- Work on tasks of varying levels of seniority.
- Identify risks to projects and customer retention and escalate these where appropriate to the Delivery Team Manager and Account Manager.
- Support annual account meetings with customers.
- Identify opportunities for "up-sell' of additional products to existing customers or new sales to neighbouring organisations and pass these to the sales team.
This job advertisement sets out the scope of the role, together with the main duties of the post at the date when it was completed. It does not include or define all tasks which the post holder may be expected to carry out.
Duties may vary from time to time without changing the nature of the post or the level of responsibility. The post holder may also be required to carry out any other duties as required by their Line Manager.
All employees at Imosphere are expected to maintain awareness of latest data protection and security threats, follow internal information security procedures, identify potential omissions through the appropriate channels, raise information security incident reports following the company’s incident reporting process, and ensure any information relevant for Business Continuity is kept up to date.
What you’ll bring to the role
Essential
Skills
- Able to confidently deliver training to health professionals.
- Able to manage complex and challenging projects which involve implementing new solutions.
- Able to produce detailed implementation and upgrade plans.
- Proficient in producing and maintaining documentation and training materials.
- Able to carry out analysis of data using Microsoft Excel.
- Skilled in compiling reports and presenting them to senior management.
- Confident in presenting information and explaining complex issues to a wide range of internal and external stakeholders.
- Proficient in using Microsoft Office (Word, PowerPoint, and Excel).
- Able to learn new software platforms quickly.
- Experienced at advising senior management level stakeholders and developing strategic relationships with partner organisations.
- Credible, confident, and articulate, with excellent communication and presentation skills and the gravitas to deliver ideas clearly and concisely to internal and external stakeholders.
- Excellent written and oral communication skills and problem-solving skills.
- Highly organised with good time management skills.
- Experience working closely with customers with excellent customer focus.
- Able to produce clear instructions and documentation for customers.
- Able to be motivated when working under direction or independently.
- Able to maintain determination and performance under stress.
- Good understanding of security standards.
- Willing to travel (from time to time, if required).
Experience
- A minimum of 2 years’ experience working in the area of PHBs – including involvement in project management, managing rollouts, and working closely with PHB/Continuing Healthcare (CHC) nurse assessors, undertaking assessments, clinical case management, and review of clients as appropriate.
- Familiar with CHC case management processes and IT systems (for example experience working with established CHC policies, procedures, protocols, and systems, and ensuring quality standards).
- Participated in relevant internal and external working groups, projects, services or initiatives to provide information, expertise and analytical advice.
Knowledge
- Understanding of the CHC National Framework and Guidance July 2022.
- Understanding of PHBs legislation in England.
- Good working knowledge of relevant national health IT systems/platforms used for PHB pathways and processes.
Background
- Health – CHC (ideally adults, but would be interested if candidates experience were from Children’s Continuing Care)
Behaviours
- Customer focused.
- Highly motivated.
- Enthusiastic.
Desirable
Skills
- Excellent nursing assessment skills.
- Experience of using JIRA and Confluence systems.
Knowledge
- Caldicott Guidelines
- Safeguarding processes
- Background
- Health – CHC Nurse.
- CHC Commissioning background or knowledge.
Education
- Nursing qualification from a relevant professional body.
- PRINCE2 certification.
- Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area.
What’s in it for you.
- Salary – £42000-£45000 per annum.
- Annual leave - 33 days of annual leave including England bank holidays and Christmas Shut Down Period. Additional buy/sell holiday scheme.
- Equipment and software - The right tools for the job. We'll provide everything that you need to do your job.
- Training budget - £1000 professional development budget each year - owned by you for use on courses, conferences, books or magazines. It's yours to further your development.
- Flexible hours - Set your own schedule either side of our core hours (10am to 3pm). Want to work condensed hours, a 9-day fortnight? - all possible.
- Flexible location - At home..home... A coffee shop..shop... A cabin in the woods..woods... Our offices based in Nottingham's city centre. Work wherever suits you best.
- Social events - Company run social events including summer social and festive fun days.
- Income Protection Insurance - cover for 50% of your salary if you are on long-term sick.
- Savings and freebies - Get discounts at lots of retailers with our Perkbox membership.
- Private healthcare - Get cashback on dental and optical treatments, and more.
- Volunteer day - A paid annual volunteer day, helping you to support your community.
- Maternity/paternity/adoption pay - We offer a matched statutory maternity/paternity/adoption leave payment.
- Pension scheme - We match your contributions up to 6%.
Join the team.
If this role appeals to you, please submit your application using the following link with your CV and a brief paragraph about why you want to work with us.
The application process.
First stage interview
If you are shortlisted, you will be invited for a first stage interview with our Talent Acquisition Manager. The objective of this interview would be to tell you a little bit more about who we are and what we do and, in the process, learn a little bit more about you.
Second stage interview
If it turns out we are a match, you will be invited for a second stage interview. The Delivery Team Manager and the Head of Product will conduct the interview.
Final interview
Lastly, the final interview will be conducted by the Chief Operating Officer and the Delivery Team Manager.
Outcome
After the final interview, we’ll aim to let you know the outcome within a week.
Job Types: Full-time, Permanent
Salary: £42,000.00-£45,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Flexitime
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Wellness programme
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Nottingham