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Company Description

IAG Tech is a community of IT and digital professionals from across the International Airlines Group (IAG). We drive the technology behind some of the biggest and most successful brands in global aviation, including British Airways, Aer Lingus, and Iberia.

Brought together in 2019, we are a unique community with a shared vision to deliver Technology Excellence and be recognised as industry leaders in the use of technology.

Our mission is to delight customers, enable employees, accelerate business performance, protect our business and increase shareholder value, through the innovative and agile use of technology and data.

We use product-centric delivery teams using agile methods to implement new capabilities at pace and maximise business outcomes. With a relentless focus on improving system performance and stability, we continually strive to find new and better ways to innovate and support the Group.

Our Values

At IAG Tech we share common values to help us create the right culture to underpin our thriving community:

Innovation | we value identifying new ways of using technology to solve business challenges

Empowerment | we value giving people the freedom to operate, that they take accountability, and collaborate with colleagues

Professionalism | we value having and developing the right knowledge and competency to be able to do our jobs to the best of our ability

Transparency | we value honesty and integrity and always share the reality in a manner the business understands

Agility | we value responsiveness, speed and flexibility in everything we do

We celebrate when we see great examples of our values in action and challenge each other when we see these values being ignored.

Job Description

In this role you will be;

• Supporting the relevant Service Tower with all aspects of commercials and contractual change.
• Ensuring that vendors are being paid on time for services consumed by IAG Tech.
• Ensuring that all new service take on has been raised through IAG systems and approved through the correct channels.
• Delivering factual data insights to the relevant Tower on contracted data and financial spend.

Your experience will include, working in partnership with the business to:

Manage Contracts

• Update and manage contract inventory and all contract renewals.
• Ensure that contracts and agreements are maintained in the appropriate systems so that accurate information is available.
• Produce high quality documentation and reports.
• Support continual service improvement across Vendor Management by identifying areas for improvement and assisting with the update or creation of required documentation.
• Assist with internal and external audits as required.

Manage Commercials

• Ensure all vendors have Purchase Orders raised and authorised before delivering services and advise non-compliance to Vendor Manager.
• Ensure all vendors are paid on time for services delivered.
• Challenge the IAG Tech Tower to ensure that services have been received before confirming payments.
• Qualify the monthly data from vendor reviews and ensure alignment to internal IAG systems.
• Drive transparency of commercial data across all the vendors within the Tower.
• Build consumption-based data models to simplify internal financial billing.
• Deliver on a number of projects, the breadth and complexity of which will vary depending on experience.

Qualifications

• You have ITIL awareness and/or certification
• You have excellent analytical skills, confident in identifying, questioning and suggesting improvements to current working methods and processes where necessary for the benefit of IAG Tech.
• You have attention to detail with organisational and process design skills.
• You can form strong stakeholder relationships, with a proven ability of influencing and persuading internally and externally
• You have effective senior stakeholder management, are able to balance and find compromises between opposing views and opinions.
• Business partnering, working as a valued partner with senior stakeholders across a diverse operation, delivering a value-added service to business customers.
• You can extract requirements from business stakeholders and documenting them in a succinct manner.
• Have the ability to recognise priorities and guide others towards the accomplishment of strategic business goals and objectives.
• You are open to embracing and managing both business and IT change as necessary to help shape future direction.
• You can identify and contribute to the continual improvement of analysis capability across the organisation.
• You have experience of successfully completing and influencing complex analytical assignments, and of complex problem solving
• You bring a proven track record of managing multiple vendors across regions.
• Strong experience of challenging, identifying and delivering process improvements.
• You can demonstrate delivering organisational and process design.
• You can operate across multiple countries and cultures is desirable, but not essential.