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Home Office Logo

Immigration Enforcement - Solihull Reporting and Offender Management Team

Id Job: 316e304

🏠 On-site
💼 Home Office
📍 Solihull, England
2 days ago
💰 22400 GBP ANNUAL

Job Description

Details

Reference number

277330

Salary

£22,400

Job grade

Administrative Officer

Contract type

Permanent

Business area

HO - Borders and Enforcement - Immigration Enforcement

Type of role

Operational Delivery

Working pattern

Full-time, Job share, Part-time

Number of jobs available

5

Contents

    Location

    About the job

    Benefits

    Things you need to know

    Apply and further information

Location

Solihull

About the job

Job summary

The Home Office mission is fundamentally important: to keep Britain’s streets safe and its borders secure. Each and every member of the Home Office plays a part in making that happen. To gain a greater understanding of these exciting and challenging roles please refer to the Home Office Careers Site.

https://careers.homeoffice.gov.uk/role/immigration-enforcement

Job description

This is an exciting opportunity for the right candidate to develop and embed a wide range people and engagement skills within a high performing team, delivering what is required to continue to make the team a great place to work and to support staff and senior managers in delivery.

Reporting teams are responsible for the attendance and management of a large number of Immigration cases who due to their current circumstances and conditions of their Immigration bail are required to maintain contact with the Home Office, this is the reporting population. Contact with the reporting population is in the form of attendance at one of the 14 reporting centres or at a suitable designated location.

You will form part of the Immigration Enforcement Team, with the majority of your role working within (but not restricted to) the Reporting and Offender Management (ROM) Team. Our ROM teams are an integral part of the Immigration Enforcement strategy and play a key role in detaining and removing those that remain illegally in the UK, promoting a compliant environment and encouraging voluntary departure. Successful candidates will undertake a range of duties, which support this strategy.

Reporting teams are responsible for achieving three key objectives:

1 - Meaningful contact that encourages voluntary return.

2 - Management of a reporting population that drives compliance.

3 - Progression of cases towards removal or other case conclusion.

Reporting Centres are a fast-moving, reactive environment, requiring strong organisational and management skills, as well as being able to make quick well-judged decisions.

Successful candidates will be required to work across all Immigration work streams including:

  • Front facing – Interaction with customers and internal stakeholders.
  • Front Office –Managing the reporting population, dealing with queries, complaints, signposting, allocating and interventions.
  • Workflow – Progressing cases to removal.
  • Operational support – Working with Immigration Enforcement teams.
  • Conducting appropriate background checks for potential immigration enforcement visits using specialised Immigration Systems on suspected immigration offenders accurately, efficiently, and in a timely manner.
  • Dealing with other administrative duties as directed by the Team Leader including answering and dealing with telephone calls, managing inboxes, incoming and outgoing post, and filing.
  • Managed Reporting Appointments – Face to face contact and management of reporting population.
  • Switchboard – dealing with requests and re-directions.
  • Travel Ticket allocation and reimbursement – requiring the use of Home Office systems.
  • Administration of Police Reporting, including data management of local records.
  • Workflow shifting – relating to identifying Emergency Travel Documents, Voluntary Returns Service, Managed Reporting Appointments Interventions.
  • Absconder and No-Show administrative actions.

We are looking for a candidate who:

  • Is committed to continuous improvement, in an environment where performance matters.
  • Is flexible, adaptive, and creative in solving problems and dealing with change.
  • Has a strong sense of personal ethics and honesty.
  • Enjoys dealing with the public, internal and external stakeholders.
  • Can effectively organise and plan.
  • Thinks in an objective and analytical manner.
  • Can demonstrate sound interpersonal, communication and relationship building skills and thrives working as part of a team.

Person specification

Responsibilities will include:

  • Maintaining contact management with those who are required to report.
  • Maintaining/managing unit spreadsheets/performance sheets.
  • Actively participating in weekly team performance meetings.
  • Updating systems. Creating and issuing reporting restrictions and serving decisions and notices.
  • Dealing with enquires/complaints by phone or correspondence.
  • Conducting face to face interviews to gain further information, being able to deal appropriately with resistance and having challenging conversations.
  • Working collaboratively and developing strong working relationships across all business areas.
  • Being flexible and adaptable to change.

This list is not exhaustive, and you may be required to complete other activities as part of your daily duties.

Essential Criteria

  • Customer focused, excellent interpersonal and communication skills.
  • The ability to develop and maintain positive working relationships with stakeholders at a variety of levels and appropriately tailor communication styles to suit the audience.
  • The ability to work at pace, and effectively manage competing priorities using good judgement and decision-making abilities.
  • Successful candidate must be willing to undertake and complete Personal Safety Training Level 2.

Desirable Criteria

  • Experience of working in a frontline customer facing role.

Behaviours

We'll assess you against these behaviours during the selection process:

  • Delivering at Pace
  • Making Effective Decisions
  • Managing a Quality Service
  • Working Together

Benefits

  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

As part of the application process you will be asked to complete a CV and a Personal statement (Max 500 Word Limit). Further details around what this will entail are listed on the application form.

Your Personal Statement should showcase your skills and demonstrate how you meet the Essential Criteria (above), and your suitability to the role.

The CV will not be marked.

An initial sift will be conducted using only the Personal Statement of 500 words.

If successful at sift stage, you will be invited to an online interview via Teams which is expected to last 45-60 minutes (Interview slots will be made available via Civil Service Jobs). For the video interview you will need:

Access to a laptop/device with working camera and microphone

Candidates will be asked to produce photo ID at the video interview

The interview will be a blended approach of Strength-based questions (no preparation necessary) and the following listed Behaviour based questions :

  • Delivering at Pace
  • Making Effective Decisions
  • Managing a Quality Service
  • Working Together

For guidance on how to construct your statement candidates are encouraged to visit Civil Service Careers. Links – Statement

For guidance on how to construct your Behaviour examples candidates are encouraged to visit Civil Service Careers. Links –Behaviours.

Strengths are the things that candidates do regularly, do well and that motivate you. To find out more about Strength based questions click here.

Sift and Interview dates

Sift take place week from commencing 10th April 2023

Interviews will take place week commencing 24th April 2023

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

PLEASE NOTE: Due to time constraints we may not be able to offer alternative interview date(s). It is therefore expected that candidates who are successful at sift stage will make themselves available during the above time frame given.

Further Information

For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.

Note for Candidates:

Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. All applications are screened for plagiarism and copying of examples/answers from internet sources. If any is detected the application will be withdrawn from the process. Further action, including disciplinary action, may be considered in such cases involving internal candidates. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all Civil Servants.

If you are currently an agency member of staff working within the Home Office, a contractor or contingent worker you can only apply for roles that are advertised externally, i.e. outside the civil service. If you are eligible to apply for a role, you are required to select yourself as an external applicant and not internal when submitting your application on Civil Service jobs. This will prevent any delays in pre-employment checks should you become successful in being made an offer of employment after the Interview stage.

Are these Reserved Posts for UK Nationals only?

UK nationals who hold dual nationality are able to apply for this reserved post. If a UK passport is not being presented, then candidates will need to provide alternative evidence of UK nationality in line with the Civil Service Nationality Rules.

Personal Safety Training (PST)

These roles can be physically demanding and if successful you will be required to complete and pass specialist training including Personal Safety Training (PST) which develops skills in personal safety, arrest and restraint techniques. This demands physical activity and physical contact with delegates on the course. You will be required to complete a PST health declaration and, if necessary, attend a medical examination. A formal offer will be conditional upon you being physically fit to undertake and pass the training.

Appearance

As part of this role you will be required to wear a uniform (which will be provided). Staff must ensure that their uniform is worn correctly, in line with these uniform standards, is kept clean and is well presented. To support this requirement, adequate uniform supplies will be available and issued. Uniformed staff represent their organisation at all times and should ensure that their dress and personal appearance reflects this responsibility.

If you are considering applying for part time hours, please contact [email protected] to discuss your request as not all working patterns may be accommodated.

A reserve list of successful candidates will be kept for 12 months. Should another role become available within that period you may be offered this position.

Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.

We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

For further information please see the attached notes for candidates which must be read before making an application.

Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.

Transfer Terms: Voluntary.

If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.

Please see the attached list of Home Office acceptable ID documents.

Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

  • Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs
  • Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

Feedback


Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Recruitment team :

Further information

If you feel that your application has not been treated in accordance with the recruitment principles, and wish to make a complaint, then you should contact in the first instance [email protected] If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.


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