Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.
Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the centre of what we do, while maintaining our values of high quality and excellent customer care.
The Role - Facilities Manager
To act as the single point of contact for nominated 3 schools regarding Pinnacle’s service delivery taking ownership of all issues and liaising with other Pinnacle specialists to provide timely responses and solutions.
Duties/Key Responsibilities
- Provide direct line management and leadership to cleaning supervisors
- Overview of Grounds & Catering contractors
- Waste Management, including monitoring
- Ensure safe systems of work are implemented at all times
- Support the Senior Site Controllers management of rota's, non-attendance, return to work interviews and disciplinary procedures.Frequent recorded monitoring/audit of sites to review standards and performance
- Develop training documentation and workshops and ensure all staff receive appropriate training and development including a documented annual review
- Ensure Risk Assessments / Method Statements are in place for all Pinnacle / Sub Contractor activities in schools for which you are responsible
- Oversee and develop processes to support the Contracts delivery of Compliance.
- Ensure most appropriate equipment and techniques are being used and advise on new techniques or equipment that may increase productivity or performance.
- Meet with the Cleaning and Grounds teams on a weekly basis
- Meet with the schools as required
- Attend all school FM Meetings ensuring actions are closed within agreed timescales.Ensure that performance issues are managed in a prompt and effective manner.
- Manage all HR issues within your teams in accordance with corporate policies and consultation with your line manager, local HR contact and central HR.
- Support and develop the delivery any required mandatory training for new starters
- Ensure all appropriate DBS clearance and any relevant training is fulfilled in accordance with role requirements
- Develop productive working relationships with colleagues, client, schools and external parties
- Establish and the ensure health and safety requirements / plans are documented, maintained and adhered toCollaborate and co-operate with work colleagues, school representatives and users of the school's facilities to deliver a customer focused service.Contribute to the goals and aims of the school.
- Input into design meetings and the bid team on soft services delivery issues to any forthcoming projects, including cleaning techniques and building finishes, as directed by the Contract Manager as required.
- Action any additional duties required by the Contract Manager including supporting other members of the team
- Deputies for Contract Manager as directed, during sickness and holiday
- Undertake any training necessary for the role
Skills
- Previous experience of Facilities Management (PFI would be an advantage)
- IOSH /NEBOSH or similar health and safety qualification.
- BICs of something simular
- Knowledge of H&S, Environmental Legislation and Practice relating to FM
- Organisational and time management Skills
- Used and understand CAFM Asset Management packages.
Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.
We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.