Job Description
Neal's Yard Remedies are currently recruiting for an Assistant Store Manager for our Islington team.
Purpose: To support the Dual Site/Cluster Manager in the day-to-day management of the store by leading the store teams and inspiring them to provide our customers with an exceptional customer experience through sharing passion for the brand, our products, and stores.
Drive profitability through delivering on KPIs, increasing customer loyalty, and creating a culture of happy, productive teams.
People Management and Leadership
- Taking the lead from the Store Manager, help to inspire and manage the team, leading by example, with enthusiasm and energy.
- Develop the team to always put the customer first, setting an example of how to deliver positive and memorable customer experiences. Successfully deliver our ‘delighted’ experience in store.
- Champion self-development within the team, ensuring team members attend company training, share knowledge gained, and develop their product, beauty and health knowledge.
- Promote a positive, honest, kind and inclusive working environment, supporting and listening to the team’s needs, ensure they are treated fairly and feel excited to be part of the store team.
- Work with the therapy team to understand the therapist’s needs and develop a trusted and respected therapy business within the store.
- Recruit, induct and develop the team, and handle people and performance issues in conjunction with the People and Development team, following NYR processes.
Customer Service
- Set the standard and manage team to ensure it is achieved.
- Share knowledge with the team and with customers, to help customers find the best products for their needs and build a memorable relationship so that loyal customers come back time and again.
- Be an expert on all skincare, medicinal products, therapies, and the customer journey to deliver sales and profitability of the store.
- Promote theatre and activities in store to deliver the best journey and customer experience, with activities to draw customers into the store.
Grow the business
- Ensure the store is always presented to an excellent standard, working with Head Office departments to deliver the highest quality in all store operations and service.
- Ensure the team have an eye for detail so standards are maintained at all times
- Develop close relationships within the stores local network to drive footfall to store activities and events.
- Link with the local area to build relationships and awareness of the store.
- Have an understanding and awareness of business profitability and targets.
Store processes
- Develop strong collaborative relationships across the business and externally to ensure your stores’ needs are met and objectives delivered.
- Ensure all reporting and administrative tasks are completed accurately and on time.
- Ensure rotas are accurate and meet the needs of the store and are provided to the team 4 weeks in advance. Report accurate payroll information on time.
- Engage in our positive health and safety culture
- Notify the company of any potentials risk to your, or your colleagues, health, safety and wellbeing whilst at work
- Cooperate with the company by following processes and training provided on health and safety
Knowledge, skills and experience
- Experience of working in an Assistant Manager role or of managing a smaller standalone store or counter.
- Beauty experience and/or qualifications not essential but desirable.
- Passion for and/or knowledge of natural therapies.
- Experience in delivering on commercial objectives through a service-led approach.
The Person
- A collaborative, positive approach and able to work with people at all levels.
- Able to inspire the team to deliver results.
- Honest, fair and kind with the team, customers and colleagues.
- Confident and comfortable to demonstrate products, such as mini-facials and arm massages.
- A true people person with the natural ability to build rapport with customers.
- A passion for learning and development, both for themselves and their team.
- Excellent communication and listening skills.
- Good office skills, including Microsoft Office and basic numeracy skills.
- Fastidious personal hygiene and high personal presentation.
- Excellent attention to detail.
- Flexible in approach to working hours.
- Naturally embodies the values contained in the ‘Essence of Neal’s Yard Remedies
Job Types: Full-time, Permanent
Salary: £26,500.00 per year
Schedule:
- Monday to Friday
- Weekend availability
Application question(s):
- Why do you want to work for Neal's Yard Remedies?
Work Location: In person