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NHS 111 Health Advisor (Call Handler) - Otterbourne

Job Description

111 Health Advisor / Call Handler

South Central Ambulance Service are looking to recruit a number of 111 Health Advisors / Call Handlers to join our team that is based from our Otterbourne site in Hampshire.

As a 111 Health Advisor / Call Handler, you will be responsible for answering calls from members of the public and providing them with an appropriate response for their healthcare needs.

You will receive full training on NHS Pathways (a clinical assessment tool), you will assess the needs of the patient and implement any necessary action ranging from: dispatching an ambulance, making a referral to the clinical service or simply providing basic advice.

Roles and responsibilities of 111 Health Advisors / Call Handlers include:

• Answering and responding to incoming 111 calls
• Ensuring Pathways is followed, and the correct advice and outcome is selected
• Always maintaining a calm and professional manner

• Competent in the use of IT systems
• Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
• Customer service experience from a telephone or face-to-face role
• Ability to multi-task and manage competing priorities
• Good written and verbal communication skills
• Ability to listen and record information accurately

• Starting salary of £21,730 pro rata + unsocial hours payments (annual salary circa £25,000)
• 27 days holiday plus bank holidays, rising to 33 days (pro-rata for part time)
• Enrolment into the NHS Pension Scheme
• Access to many discounts
• Part time - 18 hours per week
• Free onsite car parking
• Employee assistance program
• Rota basis

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