About Crowe
Crowe is a leading national audit, tax, advisory and risk firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 40,000 people in more than 150 countries and across more than 800 offices globally.
We pride ourselves on looking after our people, whether you’re working in corporate tax, statutory audit or you’re a marketing or HR specialist - at Crowe we invest in our people to help them be the best they can be.
We understand that it is often the culture and values of a firm that are most important when looking for a new workplace, that’s why at Crowe our people-focused culture means we value new ideas and innovation, and welcome people who are committed to making a difference by delivering excellent services to our people, clients and communities.
The Role
This is a National role, which includes both Administration/Helpdesk related tasks reporting into the firm’s National Head of Technology Support and Administration The individual will form part of a team of ten supporting 1400+ users Nationwide.
The role is London based and will entail some travel to the firm’s regional sites for helpdesk, administration and project work.
The standard hours are 9.00-17.00, but these may vary within the overall Helpdesk shift pattern of 8.00 -18.00. In addition, there will be a requirement for weekend work and or overtime.
The role entails the following aspects of Technology administration and includes, but is not limited to:
- Answering Helpdesk telephone calls, monitoring an additional mailbox & logging them in a ticketing system
- Arranging all new starter equipment ahead of start dates
- Arranging collections for recycling of all old/broken equipment for all offices
- Arranging new laptop & mobile renewals every 4 years
- Be the first point of contact & liaison with suppliers for software licenses, renewals & equipment orders
- Dealing with quotes
- Maintaining up-to-date records of all laptops and mobiles allocated to users in all offices
- Making sure the London office server room is always clear and hazard free
- Managing all stock orders & stock levels per site, including general IT equipment, mobile phones & laptops
- Managing the Administration inbox
- Monthly checks to make sure all costs are accounted for on the company card, ready to send over to the Finance team for review
- Organisation of couriers and deliveries
- Organising the return of all equipment from leavers
- Site visits to all offices, to organise and tidy server rooms
- Support to National Technology Head of Technology Support & Administration
- Using different types of software such as M-Files, Active Directory to maintain up-to-date records of all users
- Using Microsoft 365 daily – Outlook, Word, Excel, OneNote
Essential Skills
- Strong numeracy;
- Intermediate/Advanced MS Outlook, Word & Excel knowledge;
- Flexible;
- Engaging personality
- Strong communication skills both written and oral
- Articulate and excellent telephone manner
- Lateral thinker
- Team player
- Self-starter
- Non-Smoker
- Friendly
Why choose Crowe?
Crowe is where talented people can realise their potential, are successful and enjoy what they do by making a positive difference to our clients, communities and each other.
Our vision is to be recognised as essential to the future success of our clients by helping them to answer tomorrow’s questions, and make smart decisions that have lasting value through the highest quality audit, tax, advisory and risk services.
We offer you an opportunity to continue your career and work for a firm that offers stability and knowledge. In addition you can work alongside experienced professionals who put the client at the heart of everything they do.
At Crowe, you will find the expertise, the resources and, above all, the commitment to help you build a satisfying and rewarding career. In return we can offer you continued career development, highly competitive salaries and flexible benefits. Plus an opportunity to work for a firm that truly values its people.
Crowe is committed to equal opportunity and diversity in recruitment and employment. We value the differences that a diverse workforce brings to our organisation and believe that diversity and inclusivity are key drivers of effectiveness and in providing our clients with a quality service.
Entry and progression within the firm is determined solely by the application of objective criteria, personal performance and merit.
We want to create the best environment for our people to thrive. We recognise the importance of offering a flexible approach to our working environment and we would be happy to discuss this with you further.