Job Description
Our Benefits
- Competitive salary with career progression
- Pension Scheme
- Discretionary Bonus Scheme
- 24 days annual holiday + bank holidays (increases with service)
- Simplyhealth Cash Plan (including retail discount scheme)
- Critical Illness Cover
- Life Insurance
- Employee Assistance Programme (EAP)
- Staff discount on Kärcher products
Customer Relationship Executive
Purpose of the Role
To be a custodian of the brand, to effectively meet our customers’ needs, and to help build a growing, profitable, sustainable Kärcher.
To provide excellent customer service to our Professional Customers base and Sales Team by hitting both individual and team KPI's.
Your key responsibilities will be:
- Processing orders via telephone, fax, emails and EDI.
- Handling inventory, pricing, delivery and any other general enquiries in response to customer requests which will come in via the phone, email or online chat.
- Handling technical enquiries based on parts identification via DISIS (electronic parts diagrams).
- To build external relationships with existing and new customers.
- Taking responsibility for and be the first escalation point for both the customer and the sales team of a dealer/key account area.
- To log and review daily any concerns which a customer has experienced and ensure these are followed up and closed down once fully resolved.
- Daily review of open returns to ensure these are resolved and credit notes raised in a timly manner.
- Daily review of open orders to ensure the customer is updated with any delays.
- Using the rescheduling report updating the customer of any delays in deliveries.
- Liaising with Sales to ensure support is in-line with customer sales strategy and promotional campaigns.
- Raising credit notes, creation forms, D&E parts and returns and repairs.
- To meet special needs of specific customers (reports, web-based ordering systems, etc.)
- Working with 3rd Party Logistics Provider to ensure On Time In Full Delivery
- Arrange for stock to be transferred between warehouses and liase with the field solution team
- Any other reasonable tasks as instructed by Line Manager
Your qualifications and experience are :
- 3 GCSEs at Grade 9-4 (A-C), or equivalent, including Maths and English
- Customer service experience
- Clear communication skills- written and verbal
- Able to work to deadlines
- Proficient Microsoft user – all packages
- Ability to build strong working relationships – internally and externally
- Keen eye for detail
Contact details
Kärcher (U.K.) Ltd
Human Resources – Melanie Cunnane, Recruitment Co-Ordinator
01295 752052
www.karcher.co.uk
Kärcher UK is an Equal Opportunities Employer who seek to recruit, develop and retain the most talented people from a diverse candidate pool. We do not discriminate on the basis of race, colour, religion/belief, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status or marital status. Kärcher UK will not tolerate discrimination or harassment based on any of these characteristics.
Kärcher UK encourages applications from minorities, women in positions where they are under- represented, and people with disabilities. All employment is decided on the basis of qualifications, merit and business need.
We thank all applicants for their interest ; however, only candidates under consideration will be contacted.
Job Type: Full-time
Benefits:
- Company pension
- Employee discount
- Life insurance
Schedule:
Supplemental pay types:
Work Location: Hybrid remote in Banbury