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Summary

£29,000 up to £37,000 per annum - This isn’t supporting the frontline. This is the heart of the action.

Our business is growing fast and continue to be extremely dynamic, as an IT Service Desk Analyst you will have to make sure our tech stays up to speed and the business is ready for every challenge. As an IT professional, you'll have the technical know-how that keeps our IT systems running smoothly.

This role will be based be based in our brand-new Luton Regional Distribution Centre which is our first semi-automatic warehouse in the UK and the biggest to date in Europe. As an IT Service Desk Analyst, you will support the onsite Warehouse teams, such as logistics, sales, supply chain etc. Every day will bring a fresh challenge, putting your analytical mind to the test. Your commitment, energy and passion for outstanding service will play a vital role in keeping our IT systems working seamlessly.

Please be aware that this role will also operate an out of hours rota who will be remunerated on top of the basic salary. Also, please note that Luton RDC will fully open in May 2023, until then this role will be based between Lutterworth and Peterborough RDC’s.

We have a hybrid working model for Head Office roles, with only 3 days in the office per week ensuring you have a flexible work life balance.

What you'll do

• Be the IT expert for our warehouses, admin teams and stores
• Installation, maintenance and monitoring of IT equipment in the Regional Distribution Centre and Luton region
• Investigate, troubleshoot and solve any IT issues]
• Support the day-to-day running of the Administration department
• Maintaining Service Level targets
• Managing incidents, requests and problems in a timely manner
• Assisting with End User training

What you'll need

• Experience of providing 1st and 2nd line support, ideally in an ITIL environment
• Understanding of IT systems including servers, networks and printers
• A knack for managing and maintaining databases
• Initiative and drive to deliver excellent customer service skills
• A confident communication style and strong organisational skills
• A proactive, can-do attitude
• Experience of using appropriate IT technology, methods, principles and equipment such as: Win8/Win10, Laptop / desktop support, Basic Networking knowledge, Active Directory, Incident management systems
• Experience of using the following IT technology would be desirable: SCCM/MECM’, MAC, Cisco Phone Systems or other similar system

What you'll receive

This isn't getting by. This is getting what you deserve. Working at Lidl is rewarding, in every sense, because we give you the extensive training to succeed in your role and plenty of opportunities to progress your career here. We're proud to offer a competitive salary from £29,000 up to £37,000 (depending on experience) with 30 days’ holiday per year. Save for your future with our pension scheme, or save today with a 10% in store discount, plus extra discounts on days out, cinema tickets and much more.

Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.