The Porsche Customer Interaction Centre is powered by the RAC and embedded at the Head Quarters of Porsche Cars Great Britain in Reading.
Porsche are famous for creating incredible sports cars, but our success is built upon the strong relationships we create with our customers. We believe that a Porsche customer should enjoy customer care that is worthy of the Porsche crest.
Our talented team of Administrators provide effective administration and quality support to the Porsche Customer Interaction Team in an efficient, timely and cost-effective manner.
Role Overview
Full time (37.5 hours), permanent contract, working hours on a rotation of 8am to 6pm Monday to Friday. Flexible hybrid working hours offered after the brief probation
Generous paid holiday allowance, plus public holidays
We believe that our talented, passionate employees deserve to feel valued, so we provide a great working environment, free parking, complimentary tea and coffee, a fabulous subsidised onsite restaurant, exciting team events, and regular access to experience our amazing products with an Annual Bonus based on company performance.
Role Purpose
- Handle any administrative queries, checking all invoices, analysing against customer database, and preparing for sign-off by the manager
- Promote and participate in two-way communication within the team. Ensure onward communication of necessary information with the effective management of communication material from Porsche Cars Great Britain Limited and RAC
- Respond to general customer enquiries via email and letter
- Ownership of Porsche Vehicle Certification programme, including collection of payment, checking for accuracy, processing and sending of certificates
- Manage any queries relating to Certificates of Conformity, Technical Data Sheets, Change of Details, Classic Vehicle Specification
- Manage the logistics and communicate weekly team rotas
Person Specification
- Deliver an agreed level of service in line with the Company Values
- Excellent keyboard and admin skills
- Ability to prioritise workloads and work on own or as part of a team.
- Experience of working in a fast-paced environment, with the ability to work to strict deadlines
- Good level of numeracy and literacy with exceptional attention to detail
- High level of personal organisation
- Previous co-ordination experience desirable
- Good PC skills – including Excel and CRM systems
- Proven track record of contributing to continuous improvement environment
- Take ownership for personal development needs in anticipation of Business requirements
- Contribute fully within the Team, ensuring that the right environment is maintained
- Always adhere to company policies and procedures
Why Should You Apply?
Opportunity to work within a highly respected luxury brand
Competitive starting salary, with great career opportunities
Sociable working hours
Small, fun, friendly highly motivated team