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Customer Service Administrator

Job Description

Our client based in Wokingham, are looking for a full time Customer Service Administrator due to rapid expansion!

The overall purpose of the role is to provide high quality telephone and administrative services in an efficient, friendly and professional manner.

Day to day duties:

• Liaising with clients to ensure swift return of reports
• Making and receiving calls to and from customers and corporate clients
• Making outbound calls to clients chasing for progress updates
• Providing quality administrative support with good attention to detail in case notes and when processing reports and invoices
• Ensuring all new instructions are entered on the system accurately
• Case management
• Making and receiving of calls
• Processing email and post queries received into the team as required
• Chasing of reports via telephone, e-mails and letter
• Ensuring Service Level Agreements are maintained daily
• Maintaining accurate data records, using Microsoft Office and in-house systems
• Uploading medical reports onto the system
• Processing invoices and payment queries

We are looking for a minimum on 6 months commercial experience for this position.

Employee Benefits include:

• 22 days Holidays
• Intercompany social events including Summer BBQ and birthdays
• Nest Pension
• Cash plan
• Free Optician appointments
• Access to 24 hour private GP service
• 24/7 Counselling
• Health and Wellbeing support coaching
• Death in Service Scheme

Get in touch with RR for an immediate telephone interview with the potential of starting ASAP!

In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful.

Job Types: Full-time, Permanent

Salary: £22,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Life insurance
• Sick pay
• Store discount
• Wellness programme

Schedule:

• Monday to Friday
• No weekends

Work Location: In person

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