Job Description
Vacancy Name
Field Engineering Supervisor (Lincolnshire)
Vacancy No
VN073
Employment Type
Full-Time
Location City
Woodhall Spa
About Upp
We’re Upp, and we’re building a world class, full-fibre broadband network to serve residential customers and businesses across the East of England and beyond.
We’re a start-up, but our leadership team is brimming with experience from some of the UK’s leading telecommunications companies. Although we’ve only been up and running a short amount of time, our growth trajectory is ambitious, bold and exciting.
Exciting times lie ahead for employees and customers alike as we ramp up our rollout across more towns in Lincolnshire and Norfolk and we start delivering next level broadband to the communities that need it most.
We know we need an amazing team to help us achieve our ambitious goals, so we are committed to being a great place to work. By joining us at this early stage the opportunities for progression, growth and career development are great. The potential here at Upp is huge.
We believe that Positivity is a magic ingredient. We assume positive intent, we enjoy our work and we have fun together. And we also believe in Winning together - we thrive on teamwork and win or lose, we keep learning.
Does this sound like the kind of place you want to work? If so keep reading….
About the role
What will you be doing?
As part of the overall Network Operations and Customer experience function, you will perform customer installations along with break fix and maintenance work of our services. You will provide an exceptional customer experience throughout the installation process, where our customers will be connected to Upp’s network and begin their super-fast journey with us. This is a great opportunity to be at the heart of our full fibre roll out and part of an organisation that thrives on delivering a world class service to our simple, intelligent processes and technologies.
As a Field Engineer Supervisor, as well performing customer installs and maintenance of our network infrastructure, you will also successfully build, manage and develop a team of field engineers.
So what does the role look like day-to-day?
Key responsibilities include…
- Resolving any on site issues throughout the installation stages
- Working closely with the Field Operations Manager to effectively manage and develop a team of Field Engineers
- Creating and maintaining good working relationships with your team and all other stakeholders involved in delivering key works and projects
- Take full responsibility for supervision & quality control of onsite works; including conducting on site visits and audits to ensure compliance with health and safety standards and quality of installations are being met.
- Working closely with our project teams and supply chain, to ensure technical requirements are understood and met
- Subject expert in Health and Safety to champion best practice across the engineering team
- Ensure that all work activities comply with environmental regulations and standards.
- Alongside our Principal Field Technician, conduct regular checks of plant and tools, ensure they are safe to use and where applicable carry valid calibration certificates
- Capturing all issues daily and escalate where necessary
- Sponsor and support new ways of working which would improve delivery
- Meet agreed deadlines for delivery of project programme
- Ensure any deviations to site surveys are managed effectively and efficiently to prevent delays
- To ensure that any customer related issues are managed effectively through to resolution
Key Requirements
- Knowledge of installation standards, specifications and methods supporting Pole and Ducted infrastructure.
- Ability to perform site surveys and establish appropriate installation routes and methods.
- Experienced with field-based fault finding and repair techniques including remote diagnostics.
- Good working knowledge of customer CPE including interface elements such routers and optical interfaces.
- Good knowledge of fibre optic termination, installation and testing equipment.
- Excellent working knowledge of Health and Safety, including reviewing Method Statements and Risk Assessments.
- Experienced in conducting inspections/ audits in safety procedures, specification & legislative compliance, and performance.
- Knowledge in excavation and reinstatement methods and materials used.
- Knowledge of air blown fibre networks.
- Strong understanding of planning packs, straight Line Diagrams (SLD) and Fibre allocation Sheets.
- OTDR experience EXFO, CMA NETTEST, ANRITSU, NOYES or similar
- Good working knowledge of Microsoft Office, including Excel & Word.
- Proactive and driven approach.
- Excellent communication skills; including the ability to communicate technical information to non-technical colleagues.
- Full, clean Driving Licence & willingness to travel
- At least 3 years’ experience in a fibre installation/technical role
- Experience in a leadership role would be advantageous
Applications Close Date
24 Feb 2023
Benefits
- 25 days annual leave, plus bank holidays
- Death in service 4x salary
- Health cash plan – including access to GP, dental, physio and wellbeing services
Salary
0.0 - 36,750.50
Job Type: Full-time
Salary: Up to £36,750.50 per year